*Dear Partners,* * * *Greetings from Shravan. * *Please send the resumes of the available consultants to ** [EMAIL PROTECTED] <[EMAIL PROTECTED]>* only. * *resumes with contact details, billing rate and Current Location are appreciated.* * * **
*Requirement:* *Sr Business Analyst* *Primary Skills:* * Banking Experience is a MUST - Business Analyst, Process Re-engineering, recognizing trouble ticket trends. * *Description:* The Title of this Position is: Product Operations Analyst Detail: AREA OF RESPONSIBILITY: Production Management Manage day to day operational aspects of supported applications. Work closely with internal partners and external vendors to manage production issues. Ensure appropriate focus is placed on production issues where the customer experience is adversely impacted. Assign similar severity to issues that result in system failures or our partners having to implement manual work-arounds. Whenever necessary, coordinate required resources to effectively resolve acute production issues. Work towards becoming the SME on supported applications, utilizing business specifications and development team interactions to gain knowledge of the system's intricacies. Performance competencies include: leadership, partnership, decision making, problem solving, analysis, and negotiation Applicant will work closely with support teams as well as Product and Release Management to manage the backlog of production defects. Hold regular meetings to discuss the severity, impacts and technical details of new defects to ensure they are well understood and agreed on by all parties. Work closely with Release Management to ensure defects are prioritized for releases, taking in consideration the shared resources for projects and MRs. Attend release meetings to review technical documentation, sizings and ambiguities of requested defects to ensure smooth deployment. Coordinate ad-hoc meetings as needed to further clarify any and all details related to defects. Performance competencies include: decision making, communication, partnership, analysis. Communication becomes the central source of information related to the operational health of supported platforms. This will be achieved by carrying out regular Operations meetings where production issues can be raised and communicated from and to our internal partners. Communicate as needed to internal and external partners during and after production issues to keep them apprised of the status and impact as the issues develop. Communication may include email summaries, meetings or phone conversations. Effective communication is essential to obtain consensus on the impacts of production issues, their root causes and the optimal path to resolution. Performance Metrics and Analysis Establish and maintain repeatable and reliable operational metrics for supported applications that can be utilized to communicate the operational health of the application and to resolve customer impacts. Find or create opportunities for new reporting wherever possible. Perform analysis of production data utilizing available tools (Excel, Access, etc) to support decisions that are made in response to production issues or in anticipation of planned changes. Provide recommendations to management regarding decisions that affect the application based on reliable conclusions supported by data analysis. Utilize data to evaluate performance trends and to make recommendations to avoid problems before they manifest themselves. Data Analysis skills preferred (Advanced Excel, SQL, SAS, VBA). * This is a 12 months (Possible extension) contract in SFO, CA. * -- I would highly appreciate if you can send your hotlists and req's to [EMAIL PROTECTED] Regards Shravan Nagula Technology Consultants, Inc. [EMAIL PROTECTED] --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Oracle-Distribution" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/Oracle-Distribution -~----------~----~----~----~------~----~------~--~---
