Description Contractor Information ** Project Name : Support for BMC Remedy/ITSP Version 7 Upgrade Start Date: 10-1-2008 End Date: 3-1-2009 Detailed Description of Job Responsibilities (Tasks & Deliverables): ** The person will be responsible for supporting our current BMC Remedy/ITSP version 3 environment while our internal development team completes preparation and upgrades our environment to BMC Remedy/ITSM version 7. ** Support includes break/fix (application incident) resolution, data administration requests, documenting administration steps for future internal turnover, and to shrink our current support backlog to a minimum. ** The person must be a quick learner of Remedy technology, Remedy installation, GMI processes and GMI culture. ** They will be expected to show exceptional communication skills as they will interact with our global Remedy user community and be the frontline impression for our GMI Remedy team. ** Targeted Experience: ** 1. Minimum 2-3 years performing data administration and/or workflow development on Remedy IT Service Management application modules (Mandatory) ** o Incident Management, o Infrastructure Change Management, o Asset Management, o Service Request Management, o Service Level Management, o Foundation Elements (Master Data) module. ** Most desired is experience with Remedy ITSP application modules however, we will consider those who have experience with Remedy ITSM product line for same module areas. ** 2. Understanding IT Service Management & IT Infrastructure Library (ITIL) concepts. (Nice-to-have). ** 3. Understand how to search and report in Remedy/ARS environments, including tools such as: ** o Remedy Search by Example (Mandatory) o Remedy Advanced Search (Mandatory) o Remedy User Tool Macros (Mandatory) o Remedy User Tool Report System (Nice-to-have) o Use of a Microsoft Access against an Remedy/ARS datasource to produce reports (almost Mandatory) o Crystal Reports (Nice-to-have) o Business Objects Universes (Nice-to-have) o Business Objects Reporting (Nice-to-have) ** 4. Exposure to email and paging software. We use Telemon/Telalert. (Nice-to-have).
Thanks & Regards, Mohan Rao, Entellects Corporation, [EMAIL PROTECTED] 847-483-8844, Fax: 847-577-9995 --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Oracle-Distribution" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/Oracle-Distribution -~----------~----~----~----~------~----~------~--~---
