Hello Partners,
Greetings!! This is Feroz from Clear Thought Solutions LLC, Please do let me know if you have anyone for the below requirement, if yes, kindly reply me back with your consultant updated resume to [email protected] add my ID to your distribution list for future correspondence. Please don't reply to this email. Please send the matching resumes to [email protected] only. Location: Pleasanton, CA . Duration: 1 year. Job Class: Network/Telephony Services Functional Title: Network Engineer - Sr Overall Experience: 07-09 Yrs. Position Description: Qualifications/Skills: ? Experience defining solutions for Telephony applications including IVR, Skills based routing, Quality Monitoring, Workforce Management ? Experience in the healthcare insurance environment. ? Experience and a thorough understanding with complex telephony infrastructure technologies, applications and practices. ? Exceptional analytical, interpersonal, written and verbal communication, organizational, presentation, coaching and mentoring skills. ? Ability to create/maintain integrated business and IT project plans, key milestones, dependencies, critical paths, resource plans, resource loading, risk management plans, program management including change and quality control. ? Experience with Comprehensive Delivery Process (CDP) desired. ? Experience with implementing large Telephony Infrastructure projects in large, complex organizations, utilizing direct and matrixed resources distributed across multiple locations. ? Demonstrated experience in leading technical teams for custom Telephony development projects. ? Ability to work in a fast-paced and dynamic environment. ? Must have a positive attitude, and the ability to work and communicate with all levels of management, internal and external vendors/partners, system integrators, etc. ? Familiarity with Mainframe, UNIX and Windows systems architecture.. ? Familiarity with Kaiser Applications is preferred. Additional Information: Experience Level: ? 3-5 years experience in Managed Services for contact center technologies. Migration experience (from premise telephony platforms to centralized hosting a plus) ? 5-7 years in contact center technologies (ACD, IVR, CTI, Call Routing, Call Recording, Workforce Management). Functional/Technical Knowledge & Skills ? Quality Assurance/Call recording design and deployment experience ? Workforce management design and deployment experience ? ACD (Automatic Call Distribution) design and deployment experience ? IVR (Interactive Voice Response) design and deployment experience ? VoIP (Voice over Internet Protocol) design experience ? ICR (Intelligent Call Routing) design and deployment experience ? Reader board design and deployment experience ? CTI (Computer Telephony Integration) design and deployment experience Thanks and Regards, Shaik Feroz Technical Recruiter Email : [email protected] Clear Thought Solutions. ERP/EAI Services | Consulting – Development – Staffing | Email : [email protected] Partners in your thoughts… Gateway to Success ! We respect your Online Privacy. This is not an unsolicited mail. Under Bill s.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include Contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails then please reply with a remove in the subject line and mention all the e-mail addresses to be removed with any e-mail addresses which might be diverting the e-mails to you or click on this link to be removed. Remove link: mailto:[email protected]?subject=remove_me We are sorry for the inconvenience. Please consider the environment before printing this e- mail. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Oracle-Distribution" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/Oracle-Distribution -~----------~----~----~----~------~----~------~--~---
