Position: Business Analyst (Chargebacks)
Location: Greater Houston, TX
Duration: 6+ months
Best rate: $40/Hr Best
Phone interview may be followed by f2f interview!! LOCAL CANDIDATES PREFERRED!!
Must be US Perm Resident or US Citizens. No visas or EADS.
Description:
Start Date: ASAP
Duration: 6 months with extension likely
If the candidate needs a lot of hand holding or a very structured environment,
this is not the place for them. Candidates MUST have financial services
(credit card processing) in their background. A good candidate might have
worked at Bank of America, Intuit or Capital One in their credit card
processing areas. Manager called this position a 'Chargeback Analyst'.
Prefer the person be ½ Business-Oriented / ½ Technical Oriented. No coding
skills required. An ability to write SQL queries is helpful but not required.
Position Purpose
This position is responsible for a full range of activities which ensure the
operational effectiveness of Payment Systems back-end processing software. The
Business Analyst will be the functional expert and will serve as the point of
contact between the business unit and HPS IT.
Key Responsibilities
a.. Elicit requirements using interviews, document analysis, requirements
workshops, site visits, business process descriptions, and prior experience.
b.. Critically evaluate information gathered from multiple sources, reconcile
conflicts, decompose high-level information into details, abstract up from
low-level information to a general understanding, and distinguish user requests
from the underlying true needs.
c.. Proactively communicate and collaborate with external and internal
customers to analyze information needs and functional requirements and deliver
the following artifacts as needed: Business Requirements, Functional
Requirements, User Interface Designs, and Development Product Backlogs.
d.. Successfully engage in multiple initiatives simultaneously.
e.. Work independently with users to define concepts as well as resolve
system issues.
f.. Drive and challenge business units on their assumptions of how they will
successfully execute their plans.
g.. Serves as the conduit between the customer community (internal and
external customers) and the software development team through which
requirements flow.
h.. Facilitate and drive work to be done using standard project management
techniques.
i.. Develop requirements specifications according to standard templates.
j.. Collaborate with developers and subject matter experts to establish the
technical vision and analyze tradeoffs between usability and performance needs.
k.. Act as the liaison between the business units, technology teams and
support teams.
Education/Certification:
Ø Bachelors degree - preferably in Business, Finance, or Computer Science
Ø PMP certification
Required Knowledge:
Ø Proficient in all MS Office products
Ø Proficiency in MS SQL Query Analyzer
Experience Required:
Ø Five or more years of merchant acquiring bankcard experience
Ø Seven or more years of business analyst experience in an IT environment
Ø Detailed understanding of the bankcard dispute process including the
design or implementation of system solutions to automate the dispute process
Ø Detailed understanding of MasterCard and Visa chargeback rules
Ø Detailed understanding of American Express and Discover chargeback rules
is desired
Ø Detailed understanding of all aspects of the bankcard industry including
acquisition, clearing, settlement, funding, risk management, and interchange.
Skills/Abilities:
a.. Strong analytical and product management skills required, including a
thorough understanding of how to interpret customer business needs and
translate them into application and operational requirements.
b.. Excellent verbal and written communication skills and the ability to
interact professionally with a diverse group including executives, managers and
subject matter experts.
c.. Strong organizational skills including the ability to utilize project
management techniques to drive projects to completion and track issues and
actions as necessary.
Thanks & Regards,
Angela Thomas
Account Manager - Data Group Inc.
Certified Minority Women Owned Business Enterprise (MWBE) & Small Business
Enterprise (SBE)
Website: www.datagroupinc.net
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