Send matching resumes to [email protected] Position: Genesys CTI Network Engineer
Location: Greenwood Village, CO Duration: 6+ Months Local Candidates Only, Please!! Description: Develops specifications for complex systems, design, and test voice and/or data communications solutions. Designs complex system upgrades. Leads the evaluation of vendor proposals, conducts network studies and traffic analyses, develops network architectures, prepares forecasts of network traffic and capacity, and recommends modifications to the network configurations that reduce costs or improve service. Serves as a high level technical resource on large-scale voice and/or data communications issues. May direct or serve as a mentor to less experienced staff. CTI Network Engineer Requirements/Duties: Experience in a Genesys CTI environment including STRONG network and premise based routing logic design and debug skills Experience with VoIP and SIP technology. Preference for candidates with Cisco IP Telephony experience. Strong background in utilizing carrier based routing such as MCI Gateway Services or AT&T ICP services, as well as the ability to manipulate network plans to integrate into a CTI environment. Extensive knowledge of IP Telephony architecture and requirements. Experience designing and implementing VoIP network infrastructure, addressing capacity and organic growth. Working knowledge of Genesys CTI call delivery Working knowledge of Genesys Network (Cloud) call routing. Experience converting legacy TDM call delivery to IP based platforms. Communication: ability to discuss and document Network architecture functionality, network flow, and explain concepts to both technical and non-technical audiences. Pull and analyze network utilization reports. Determine potential bottlenecks and points of failure in both networks and firewalls. Working knowledge of industry standard Best Practices as related to Security. (Candidates without this minimum skillset will not be considered): Contact center background Experience with either Genesys CTI and/or VXML-based IVR (Voice Genie strongly preferred) Experience implementing VoIP, SIP and IP PBX Telephony Systems Very strong documentation skills Platform and Skill Set Expertise: Network Administration, Network Security, Voice / Telecom., Visio, UNIX. Thanks & Regards, Angela Thomas Account Manager - Data Group Inc. Email: [email protected] Certified Minority Women Owned Business Enterprise (MWBE) & Small Business Enterprise (SBE) Website: www.datagroupinc.net --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Oracle-Distribution" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/Oracle-Distribution -~----------~----~----~----~------~----~------~--~---
