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*Requirement – Assessment for CCIM for Remedy 7.0 and Customization* *Tentative Duration 3 months onsite – US * *Assignment and Environment Details –* * * The Customer uses the Remedy Action Request System (ARS) as the core enabling technology for its IT Service processes and to support a number of other business processes. Remedy is used for Incident, Problem, Change, and Release & Configuration Management. The Remedy infrastructure consists of three separate environments – a legacy platform and a new (strategic) platform. The legacy platform is a set of custom applications built on the Remedy ARS platform on an older code base (Version 4.05.02 & 6.0). The new (strategic) platform is based on the Remedy IT Service Management (ITSM) 7.0 suite. Both platforms will continue to be supported in the near future, as plans for migration to the new platform are in process. The new (strategic) Remedy Platform (ITSM version 7.0) is a recent implementation that is used to support Incident, Problem, Change, Release, and Service Level & Configuration Management (CMDB). Very few customizations is done and it is a out of the box implementation. There are multiple databases and also report generation is an issue. The customer is planning to speak to the Business users and the IT Team get the requirement from them evaluate what all customization is possible in the current environment in Incident and Change Management Module and then come up with a implementation plan for customization of Incident, Change management module. The Configuration Management Data Base (CMDB) will support the full IT enterprise. Configuration Management is the foundation for other processes, specifically, Change, Release, Incident and Problem Management. The CMDB maintains Configuration Items (CI's) and relationships between them. Together they form the configuration of an item at a particular time or state. The new (strategic) Remedy Application system consists of the following components: · Remedy ARS Server (Version 7.0.1, Patch 002) o Remedy Email Engine o Flashboard Server · Remedy Approval Server (Version 7.0.1) · Remedy Assignment Engine (Version 7.0.1) · AR Integration (Version 7.0.2) · Remedy Change Management (Version 7.0.2) · Remedy Service Desk (Incident & Problem Management) o Incident management (Version 7.0.2) o IM Help o IM Patch 003 o Incident Task Template - 9002 o Problem Management (Version 7.0.2) o PM Help o PM Patch 003 · Atrium Configuration Management Database (CMDB) (Version 2.0.1, Patch 002) · Service Level Management (Version 7.0.2) o Service Integration (Version 7.0.2) · Remedy Enterprise Integration Engine (Version 7.0.1) · Remedy Alarmpoint Java Client (Version 2.2.4) · Remedy Mid Tier (Version 7.0.1, Patch 002) · Remedy Distributed Server Option The Hardware Platform is · AIX 5.3 · Windows 2003 Standard Edition · Oracle 10g R2 (Enterprise) · Oracle DataGuard · WebSphere 6.0 · IHS Web Server · Crystal Enterprise Server 11 John IT PEOPLE INC 1528, Finley Plano, TX , 75025 Work : 972-203-7193 Fax : 9725175283 E-Mail : [EMAIL PROTECTED] Web; www.it-peopleinc.com --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "ORACLE DWH DBA" group. To post to this group, send email to ORACLE-DWH-DBA@googlegroups.com To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/ORACLE-DWH-DBA?hl=en -~----------~----~----~----~------~----~------~--~---
