HI PARTNER, This is an immediate requirement Please send in the suitable resumes ASAP with Rate and Contact details TO [EMAIL PROTECTED]
PLEASE NOTE **RESUME WITHOUT CONFIRMED RATE AND CONTACT INFORMATION (Phone # and EMAIL ID) WILL NOT BE CONSIDERED. Help Desk Design/CRM Specialist Location : Rosslyn ,VA Rate : Max 70 *Primary:* § Work with the Help Desk Design Manager and other planners to assess current capabilities and identify high-level requirements. § Help identify and define Incident Management and Problem Management process requirements. § Work with the Help Desk Design Lead to define the performance goals and metrics for the proposed solution. § Review prototypes, solution blueprints, and project scope to ensure that the needs of the business are being met. § Serve as liaison to the business community, to ensure that its needs are fully understood by the project team. § Work with the Help Desk Design Manager, IT Operations SMEs and other team members to define metrics and performance goals for the infrastructure solution. § Work with Help Desk Design Manager to ensure that the developed and deployed capabilities align with the business architecture and meet performance goals. § Assist in translating requirements into business processes supporting existing or new business capabilities. § Inform the Help Desk Design Manager of any issues that may affect any other project areas. § Participate in quality management reviews to ensure adherence to all quality management plans and standards. *Secondary:* § Anticipate issues proactively and escalate to Help Desk Design Manager as appropriate § Maintain awareness of new developments in industry and processes. Continuously develop this knowledge and associated skills by implementing concepts appropriately. § Identify and support opportunities for continuous improvement and participate on improvement teams. § Monitor and support the team's adherence to the established policies, processes, and procedures. § Monitor and ensure team's process and configuration documentation is up to date § Ensure that the client's goals are being met, and offer alternative solutions as appropriate in order to meet overall client & SBA goals and objectives. MSOffice MS Project 1+ years of CRM Design Experience and/or Help Desk Design experience Work flow and process design BMC Remedy Call center and/or Help Desk design experience Call center and/or Help Desk management experience ITIL Foundation Certification or experience with implementing IT Service Management processes HDI (Help Desk Institute) certificate(s) 2+ years of IT Operations work experience. Bachelor's degree or 4 years of Operations experience in lieu of a degree. Thanks & Regards Mohan Mullapdi| Manager | Anthem Tech Inc. 14150 A Willard Rd Suite 200 | Chantilly, VA 20151 Off: (703)955-7779| Mobile: (757)818-9889 | Fax: (703) 955-7779 Email: [EMAIL PROTECTED] | Visit us at www.anthemtechinc.com Disclaimer: We respect your online privacy.This is not an unsolicited mail.Under Bills1618 Title III passed by the 105th U.S Congress this mail cannot be considered Spam as long as we include Contact information and a method to be removed from our mailing list.If you have recieved this mail in error please notify the sender by replying with a ''REMOVE'' in the subject line and your email address shall be removed immediately from the mailer list --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "ORACLE DWH DBA" group. To post to this group, send email to ORACLE-DWH-DBA@googlegroups.com To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/ORACLE-DWH-DBA?hl=en -~----------~----~----~----~------~----~------~--~---
