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Hi Location: Chicago, IL ( NEED ONLY LOCALS) Duration: 6 months Rate: Open Start: Immediate Candidates need to come in for an in person interview after a phone screen. Must have excellent communication skills!! This position will analyze complex Contact Center requirements to develop and implement Call Center Solutions specializing in CTI applications utilizing the Genesys product suite. Qualifications/Requirements: * Technical hands on experience implementing new telephone systems * Knowledge of telecommunications network infrastructure including trunking, T1 Voip, and other advance network services * System Admin experience designing and supporting ACD (avaya) programming. ACD report development and ACD configuration * Knowledge and experience designing, coding , and implementing call routing strategies using Genesys, Avaya or Cisco ICM * Knowledge and experience managing, ordering, and implementing toll free service with advance features * Experience with Unix, HP- UX or AIX OS * Report Development and Analysis experience with Avaya, CMS, Centre Vu Supervisor and Avaya Report Designer and Crystal Reports * Knowledge and experience with integration of IVR and WEB technologies with Contact Center Technologies * Experience with CRM Software Solutions including application design configuration and data modeling. Experience: * Analysis and design experience implementing evolving call center projects * May require off hours work to minimize operational impacts * Willingness to respond to duty pager 7 by 24 on a rotational basis --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "ORACLE DWH DBA" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/ORACLE-DWH-DBA?hl=en -~----------~----~----~----~------~----~------~--~---
