Hi,
Please find the requirement below and answer ASAP with updated resume and contact details to *[email protected]* ...Thanks a lot... ------------------------------------------------------------ Resumes with the following information will be given preference. Full Name: Current Location: Relocation: Availability: Work Authorization in US: Contact Number: Email: Rate: Please ensure all candidates have all skills listed under "Required Skills" in their resume. ---------------------------------------------------------------- These analyst do not need to be “super senior”. If they have 6-8 years of experience that’s great. HAVE to have great comm skills. Location: CA *MUST have a background in IT Service Management (ITIL / ITSM) analysis.* Attached are some deliverables of a few of the candidates that I’ve submitted (NOTE: we need at least 2-3 more submittals as we have 2-3 open positions in San Francisco)… *I have underlined the points of interest that are most important.* *CANDIDATE ONE:* *Analyzed*, designed and implemented *an integrated set of Global IT Service Desks*. Deliverables included a globally used case management system, case management and *availability metrics reporting, and a Root Cause Analysis and remediation process. All processes were based on ITIL standards*. *CANDIDATE TWO:* -*conducted analysis* of the first-ever, 24/*7 Service Desk at UBS* – Zurich; the desk comprised of 15 support analysts, supporting a portfolio of twelve business critical applications with over 5000 users. -*Establishment/analysis of an ITIL-based Problem Management process for the entire global Level 2 support organization*; the organization used the follow-the-sun support model and was based out of Singapore, Switzerland, Australia and the US. -*Provided analysis for implementation ITIL processes within the support division leading to greatly improved KPI’s with respect to call volume, customer satisfaction scores, turn around time, issue closure accuracy etc.. * *CANDIDATE THREE:* -Improved customer satisfaction and team efficiencies and productivity by overhauling Standard Operating Procedures for *Incident Management, Problem Management, Release Management and Configuration Management. Assisted in revamping of the Change Management process*. *Regards, Kumar Reddy,* *Resource Specialist* * OSAIR Technologies LLC 301 N HARRISON STREET SUITE # 386 Princeton,NJ | 08540-3512 Voice : 630-206-9379* *Fax :732-289-6076 [email protected]* *www.osairtech.com* *"We want to be your Trusted, Preferred & long Term Partner"* *Note: If you are not interested in receiving our e-mails then please reply to [email protected]<http://mail.osairtech.com/cgi-bin/compose.exe?id=01991591c8ba56cc62e720994fb077a65d18&new=&xsl=compose.xsl&[email protected]>with a "remove" in the subject line and mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e-mails to you. Apologies for the inconvenience caused.* -- You received this message because you are subscribed to the Google Groups "ORACLE DWH DBA" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/oracle-dwh-dba?hl=en.
