Dear Associates,

Warm Greetings from DCKAP Inc !!!

*Reply back with your updated resume to [email protected] and you can reach me
@ 510-857-5838*

* *

*Title: Project Manager/ Business Analyst (Salesforce.com Service Cloud
experience) *

*Duration : 6 months + extension*

*Location : Palo Alto, CA*

* *

*Job Details*

*Responsibilities:*

* Manage all aspects of the project (Scope, Schedule, Quality, Budget,
Risks, Issues etc.)

* Develop project plan and manage it - ensures projects are completed on
time and within budget.

* Conduct effective project meetings; publish minutes, and track issues and
actions to resolution.

* Supports all phases of programs from inception through completion.

* *

*Required Qualifications: *

*  *Drive key initiatives/projects to completion and ensure deliverables
meet business needs.

* Gather and track business and functional requirements, define project
scope, write detailed functional specifications, provide impact assessments,
identify gaps, evaluate change requests, capture and prioritize bugs.

* Conduct effective project meetings; publish minutes, and track issues and
actions to resolution.

* Participate in end to end implementation planning to include project
management, issue management, communication and change management

* Writing and reviewing QA and UAT test scripts. Managing UAT with end users
including coordination and user acceptance signoff

* Work closely with development team through software development
methodology, including project assessment, planning, design, build, QA and
implementation.

* Provide on-going feedback and status of projects to IT and business areas,
identifying any variances to plan and proposing solutions and alternatives
for the variances

* *

*Competencies: *

** Minimum of 5 years of recent Project/Program Management and Business
Systems Analyst experience*

* Experience in implementation of Salesforce.com Service Cloud

* Experience with Salesforce.com Service closud and integration with Partner
will be preferred

* Must have experience with requirements gathering, documentation (business
requirement, functional specification, as-is process, to-be process, gap
analysis, user / training documentation etc.), hands-on detailed systems,
data modeling, development, conducting end user training and implementation.


* Must have an in-depth understanding of business requirements and the
underlying business processes

* Exceptional communication skills, able to communicate effectively with
both a technical audience and business users

* Knowledge of and experience with industry recognized project
implementation methodologies and concepts and with a demonstration of depth
in software development activities and tasks (planning, design, development,
testing, etc.).

• Strong people/communication skills, able to communicate effectively with
both a technical audience and business sponsors / stakeholders

• Attention to detail, strong listening skills, and good verbal and written
communications are required

* Highly organized, self-motivated and should be able to utilize critical
thinking and sound judgment.

* Strong cross-team collaboration and influence and demonstrate team
leadership and participation.

* PMP accreditation will be preferred





Best Regards,


*Siva*

*DCKAP *



*Office: 510-857-5838|Fax: 415-367-2525|Email: *[email protected] *|Website: *
www.dckap.com *|***



*Note:* This email is not intended to be a solicitation.  Please accept our
apologies and reply in the subject heading with REMOVE to be removed from
our Mailing list.

P* 7 Ways You Can Easily Save Paper and Avoid Killing the
Environment*<cid:a5jOcQMEus>

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