Hi
This is anshu from gtechnologiesinc
*Position: Senior Applications and Systems support*
Location : NYC
Duration : Long term
Rate : As per Market *
*
*This project is to do a data set replacement on all clients which is over
300.The contractor will responsibly for a lot of client facing. They will
need to schedule installs and be very detailed (steps to replace servers).
In addition, their COMM SKILLS must be EXCELLENT! DO NOT submit candidates
that do not have this level of communication. They must be very
professional, presentable, detailed and organized (manage many clients at
the same time). Candidate must be flexible to work weekend, evening or
holidays if needed. Candidate will also be assisting internally as there are
around 50 systems. They will build databases, package and ship to clients. *
Proven experience in troubleshooting routine product issues up to level 3
incidents in a senior role (Incident Tracking and Resolution), participate
as an active member in all support duties which include after hours and
weekend monitoring of client support calls and emails in a team rotation,
participate in development, facilitation and maintenance of product support
tools including run books, monitoring, and knowledge bases to aid in the
product support process.
The individual works closely with the Customer Support team the functional
Project Leaders and programming support staff as well as the client base.
*Essential Responsibilities*
Include but not limited to the following:
· Day-to-day Technical Support of Clients using the distributed
environment
· Support all technical aspects of the clients using distributed
environment - primarily MS-Windows, however Linux environment is growing
· Record Tickets & Service job requests by scheduling / executing
tasks within the "application constraints" .
· Follow Up to ensure the client's request is serviced in an
appropriate and timely manner.
· Directly follow-up with client contacts to ensure satisfactory
resolution.
· Servicing the client's requests / issue can include working with
other Technical Resources within Data Centers; Network, etc
· Escalate issues as appropriate.
· Monitoring internal and client systems
· If not assigned primarily to this function, function as a backup
on a rotational basis.
· Code Movement (Maintenance) / Release Implementation
· This function relates to the regular maintenance (e.g. Windows
patches) as well as application Release Implementation / coordination.
· Off-Hours Support - Weekend/Evening/ Holidays support in team
rotation may arise.
· On a "request-basis" , provide "in-person" application
Installation Support at client site/s as planned.
· Projects & Other Assigned Tasks
· Work on assigned projects/tasks as assigned by the Management and
Team Leader.
Education and Training
· Bachelor's Degree in Computer Science or equivalent desirable
*Candidate MUST have the following skills that are in bold. DO NOT submit
the candidate if they do not have all five skills/experience. Those lines
listed in **RED** have been updated from the last JD. *
· *6 years minimum experience in an MS Windows support environment*
· *6 years minimum Windows Desktop client applications.*
· *5 years minimum hands-on LAN/WAN (networking) trouble shooting.*
· *2 years min. supporting MS SQL Databases*
· *1+ years SQL Programming knowledge *
· *Help desk experience in a Financial environment required.*
· 1-2 years experience in Linux Installation and administration a *
plus*
· MS and Windows certifications are a *plus*
· Motivated self-starter; can work with minimal supervision along
side other high energy team player and must be able work in extremely fast
paced environment.
· Excellent organizational skills
· Excellent written and verbal communication skills to work in a
fast-paced "customer contact" area
· Detail oriented
· Project Management skills
· Ability to manage multiple priorities
--
Thanks and Regard’
anshu
IT Recruiter
G technologies
4340 Stevens Creek Blvd
San Jose , CA 95129
Email: k.anshu.gtechnologiesinc.com
Office: 408-414-2032 Ext: 203
Fax: 408-716-8873
http://www.gtechnologiesinc.com
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