Hi,

 

My Name is Paul I am looking for eCommerce Application Support
Representative  at Minneapolis, MN.

If interested please reply me back with your updated resume along with your
hr/rate expectation.

 

 

 


 

 

 


Job Title

:

eCommerce Application Support Representative 

(IBM Websphere Commerce Server)


Relevant Experience (Yrs) 

:

4 to 6 


Technical/Functional Skills 

:

1.      IBM's Websphere Commerce Server

2.      Java/J2EE

3.      Endeca

4.       Experience in eCommerce Operations


Experience Required

 

 


Roles & Responsibilities

:

1.      WCS  Technical Consultant

2.      Create/Review technical specification documents and provide
suggestions to development team

3.      Receive transition from Development and train a team for working in
Websphere Commerce Server

4.      End to end support of WCS application including recovery and
permanent fixes

5.      Direct offshore activities based on task priority and timeline

6.      Receive knowledge transfer from offshore

7.      Mitigate gaps with supportability features and Supportability NFRs
with application support engineers

8.      Test supportability features during UAT

9.      Publish weekly status report to application support engineers
showing progress of planned activities

10.  Face to the business support team with application support engineers 

11.  Attend any status meetings between the application support engineer and
development team

12.  Participate in monitor planning with development and monitoring teams

13.  Review application  & infrastructure monitors

14.  Identify and create performance reporting 

15.  Create knowledge articles & Severity Grids

16.  Manage development and support artifacts


Generic Managerial Skills

:

Team Management


Education 

:

Professional Degree


Work Location

 

Duration 

 

RGS ID                      

:

Minneapolis, MN

 

 

: Fulltime

 

 


 

 

 

 

Thank you & Regards, 

Paul

IDC Technologies, Inc.

1851 McCarthy Boulevard, Suite 116,

Milpitas, CA, USA, 95035

Office: 408-852-7191

Fax:     408-608-6088

Email to: paul <mailto:[email protected]> @idctechnologies.com

Web:  <blocked::http://www.idctechnologies.com/> www.idctechnologies.com



 

 

 

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