Position : HELP DESK SUPPORT Location : SOUTH SANJOSE Duration : 6 MONTHS
JOB DESCRIPTION: Answer phone calls as well as access e-mail to create helpdesk tickets, triage, follow up to ensure on time closure of tickets. RESPONSIBILITIES: Work closely with Global Application team to understand the Application Service Process. Point of contact for 1) Telephones 2) E-mails 3) Web 4) IM enquiries from customer. Categorize/classify the enquiry. Responsible for configuring the ticketing system and its administration. Create ticket in the ticketing system. Rout to appropriate level 2 application production support team. Follow up for closure of problems with customer and Level 2/3 team. Provide performance reports and establish KPIs. Serve as focal point for escalations. Managed email box and respond to alerts from systems and action appropriately. Create Customer Sat Surveys. REQUIRED SKILLS, KNOWLEDGE AND ABILITIES: -Associate Degree in any Discipline. -Minimum 2 years experience in IT Customer Support. -Ability to work independently with minimum direction. -Excellent verbal and written communication skills. -Basic Problem solving skills. -Experience in handling phone calls. -Experience in MS office products like Word, Excel, and Powerpoint. -Experience with any Helpdesk tools will be a plus. -- Thanks and Regard’ anshu IT Recruiter G technologies 4340 Stevens Creek Blvd San Jose , CA 95129 Email: [email protected] Office: 408-414-2032 Ext: 204 Fax: 408-716-8873 http://www.gtechnologiesinc.com Under Bill s.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include contact information and a remove link for removal from our mailing list. To be removed from our mailing list reply with "remove" in the subject heading and your email address in the body. Include complete address and/or domain/ aliases to be removed. If you still get the emails, please call us at the numbers given above. -- You received this message because you are subscribed to the Google Groups "ORACLE DWH DBA" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/oracle-dwh-dba?hl=en.
