Hi, *I am vasu from TEKTREE LLC, an IT Consulting Services Company. One of our clients having an Urgent Job Position and it is to be filled by the **next**week. *
* * ** *Please go through the JD below and get back to me ASAP to [email protected]* *Title: Resident Engineer* *Location: Kansas City, KS * *Duration: Fulltime* *Position Overview: * * * - Will work at the customer’s site providing direct support of deployment, implementation, and operation of the our platform. - Primary responsibility will be to provide a specific customer with day to day operational support of their our lab and production systems by assisting them to operate, patch, upgrade, troubleshoot issues, and project manage tasks associated with their VoIP deployments. - While working with the customer the Resident Engineer will provide technical hands-on training to the customer team in order to ensure necessary expertise is contained within the customer. - On-going life cycle management of the customer’s solution will also require the Resident Engineer to be involved in on-going solution design. *Primary Responsibilities:* * * - Collaborate with various customer operations groups to successfully resolve our related operational issues for the customer. - Ensure that all out customer questions and concerns are addressed and responded to in a timely fashion. - Provide guidance to customers, unfamiliar with the our product, and go above and beyond to ensure that they have all the necessary information for successful product operation. - Provide assistance using telephone, e-mail, and our on-line ticketing system. - Perform monitoring of selected system installations and provide pro-active support to speed deployment. - Work closely with Sales and Project Management to help build our traction within the customer’s environment and sales channel. - Perform installation of our products at customer installation and demanded by customer growth and changes to product direction. - Provide account team on account progress. - Provide account team with prioritized list of issues associated with account. *Education:* * * - BS Degree or equivalent telecommunication and networking experience. *Skills & Knowledge:* * * - Familiar with Session Border Controllers, Network Address Translation, Call Detail Record collection, IP gateways, and PSTN interfaces. - Telecommunications and IP networking background, preferable troubleshooting and technical support. - Exceptional customer service skills and focus on customer satisfaction and quality service. - A commitment to the highest ethical business standards. - The ability to speak English fluently and have excellent written communication skills to effectively communicate with worldwide customers. *Experience:* * * - Two years work experience in Technical Support or an equivalent engineering role. - Experience with Network and Element Systems management tools (e.g., HP OpenView, AdventNet). - Telecommunications and IP networking background, preferably in troubleshooting and technical support. - VoIP systems experience with knowledge of some of the following protocols: SIP, MGCP, RTP, TLS, SMTP, SNMP, Security and Encryption techniques. - Linux or Sun Solaris administration experience with exposure to some of the following: Apache, DNS, Tomcat, MySQL, TimesTen, Java, C++, and PERL. - Experience with Element Management System Tools. - Experience installing, configuring and upgrading with our system. - The successful candidate with have experience working with large telephony carriers. *Attributes:* * * - The ability to judge situations rationally and objectively, taking into account the necessary facts, information, and company procedures. Determine severity and follow priorities. Consider risks and viable alternatives. Know when to escalate for help. - Ability and desire to take ownership of support issues and - Ability to work independently and promote the company's product lines. - Enjoy working in a team-oriented environment and excel as a team player. - Excellent problem solving skills. Quick learner with a demonstrated willingness to acquire the knowledge necessary to be successful on the job. Adaptable and flexible regarding assignments. - Strong documentation skills are required to create procedures for executing tests and implementing configuration changing within the customer’s network. *Working Conditions:* * * - The successful candidate must be willing and able to long durations of time at the customer’s site 6 month intervals. - The successful candidate must be willing to work during the customer’s maintenance windows that often happen during the night. -- *Vasudev* Tektree LLC, Newark, DE Phone: *302 248 8012 * ****Email: *[email protected]* -- You received this message because you are subscribed to the Google Groups "ORACLE DWH DBA" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/oracle-dwh-dba?hl=en.
