Hi All
ROLE: Help Desk Analysts Location - Radford, VA Duration - 6 months Rate - $30/hr *Need only citizens * REQUIRED SKILLS: Familiarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office Suite, use of help desk/trouble ticketing software. Good oral and written communications skills. Incumbent will be expected to earn ITIL v3 Foundations Certification within 60-90 days of hire date. PREFERRED SKILLS: RESPONSIBILITIES: As part of the Enterprise Services Division, Customer Support Center, incumbent will be responsible for: Incident registration, routing service requests to support groups when incidents are not closed, Initial support and analyze for correct classification, ownership, monitoring, tracking and communication, resolution and recovery of incidents not assigned to second tier support, closure of incidents, monitoring the status and progress towards resolution of assigned incidents, keeping service desk informed about incident progress. Incumbent will be trained over the first several weeks from 0800-1630, after training is complete incumbent will be expected to work a shift EXPECTED DELIVERABLES: Incident registration, routing service requests to support groups when incidents are not closed, Initial support and analyze for correct classification, ownership, monitoring, tracking and communication, resolution and recovery of incidents not assigned to second tier support, closure of incidents, monitoring the status and progress towards resolution of assigned incidents, keeping service desk informed about incident progress. 4-year degree OR an equivalent amount of Help Desk experience -- Please send the resumes to [email protected] ) <[email protected]> Regards, Kevin | Questinfosoft | Direct: 512-696-1567 | kevin<[email protected]> @questinfosoft.com <[email protected]> | www.questinfosoft.com DISCLAIMER: Under Bill 1618 Title III passed by the 105th US Congress this mailcannot be considered Spam as long as we include contact information and a method to be removed from our mailing list. If you have received this message by mistake or are not interested in receiving our e-mails, please reply with a "REMOVE" in the subject line and delete this message from your system. We are sorry for the inconvenience caused to you. Also this message (including attachment if any) is confidential and may be privileged. Before opening attachments please check them for viruses and defects. Quest Infosoft will not be responsible for any viruses or defects or any forwarded attachments emanating either from within Quest Infosoft or outside. Any unauthorized use or dissemination of this message in whole or in part is strictly prohibited. We respect your on-line privacy. This is not an unsolicited mail. -- You received this message because you are subscribed to the Google Groups "ORACLE DWH DBA" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/oracle-dwh-dba?hl=en.
