Location - Minneapolis, MN Max rate is 40 Application Systems Engineer
***Need strong application release and deployment experience*** PRIMARY OBJECTIVES This position is responsible for providing application support services for many of our external flagship products . These services include coordinating and completing requested changes for those applications, and responding to incidents that are reported either by automated alerting or customer reported issues. Application Services Engineers provide around-the-clock on-site coverage across 3 shifts. This position includes hours outside the established work schedule as needed and requires being part of an on-call rotation. MAJOR AREAS OF ACCOUNTABILITY 1. Perform application releases, and other change tasks following established documentation and procedures. 2. Perform incident response activities to mitigate issues that affect the availability of supported applications. This includes responding to alerts via pager, using monitors and logging tools to investigate issues, bringing affected components out of service to mitigate customer impact, and escalating issues to appropriate partners. 3. Work with other AMS engineers to implement applications into pre-production and production environments adhering to the AMS operational support model. 4. Communicate status of change tickets and incidents. 5. Update existing documentation as changes occur. NECESSARY QUALIFICATIONS AND SKILLS: § Work independently on complex tasks with some technical and management guidance. § Demonstrated ability to learn new platforms and technologies with a keen interest in expanding and applying this knowledge as new ones emerge. § Ability to work effectively in a fast-paced, challenging team environment. § Ability to manage multiple and sometimes competing priorities. § Excellent written and verbal communications. § Strong analytical and organizational skills. § Strong customer relationship management skills. § Creative problem solving skills. § Willingness and enthusiasm to support a variety of applications, crossing multiple platforms, including providing 24x7 pager coverage on a rotating basis. PREVIOUS EXPERIENCE § Working knowledge of UNIX / LINUX platforms. § Experience with web technologies, browsers and terminology (i.e. HTML, Active Server Pages, CGI, XML, JSP, .net, etc.) § Working knowledge of Tomcat and IBM WebSphere application servers. § Understanding of network and database technologies a plus. § Former Help Desk or Customer Service experience also a plus. -- *Kevin Swarky* Swarky Solutions -- You received this message because you are subscribed to the Google Groups "ORACLE DWH DBA" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/oracle-dwh-dba?hl=en.
