Hi All,
Hope you are doing well. Please find the below requirement and let me know if you have any consultants available. Please do send me your consultants resume with contact, availability, current location and expected rate. PLEASE SEND RESUMES TO [email protected] only ……. Job Title:* *Service Desk Shift Lead Location:* *Raleigh, NC Duration:* *6 months extendable Job Responsibility: • Responsible for all support related phone calls, emails, Web requests, Tickets, Provide technical expertise to the service desk team • Act as technical liaison between service desk and IM support groups • Maintain technical skill continuity and consistency of service desk staff • Ensure continuous improvement of services provided by the service desk • Provide telephone support to customer end users • Provide Problem Management System support activities Skills Required: • Good to have HDI CSS, MCSE/MCSA certified • Experience: • 2 - 3 years experience in Service Desk, Information Management, or Customer Service delivery field • 1 year of supervisory experience in managing technical service desk or technical call centre • Disciplined, systematic problem solving skills required • Hands-on work experience with the following: • Windows Operating systems • Clients: Windows XP, Windows 2000, Windows 98 • Servers: Windows 2000, Windows 2003 • Remote desktop connectivity applications, • MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange, • Internet browsers (e.g. Explorer, Netscape, Firefox) • VPN and remote dial-in users • Support for laptop, desktops, and printers • PDA and blackberry support • Others: Adobe Acrobat and other common desktop applications • Phone support experience necessary *Thanks & Regards,* *Satyam Reddy** ** **EZEN Computer Services Inc**, “Leading by Innovative Thoughts" Tel: 609-945-2911 || Fax: 609-452-5613 **[email protected]** ||** www.e-zencomp.com* -- You received this message because you are subscribed to the Google Groups "ORACLE DWH DBA" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/oracle-dwh-dba?hl=en.
