*Genesys/Voice Call Management- 2 spots / San Antonio TX / 6-12 months* Subject Matter Expert in Genesys Outbound Contact Environment applications Subject Matter Expert in Genesys Reporting (CCPulse & CCAnalyzer) Knowledge of Outbound Contact Center Management Basic knowledge of outbound contact center agent desktop applications Basic awareness of Avaya Contact Routing (Route It! & Vectoring) Demonstrated ability to analyze data concerning outbound statistics- dialer and contact center agent. Demonstrated ability to translate business processes to applicable requirement types (functional, technical, etc) Microsoft Office (Word, Excel, PowerPoint, Visio, InfoPath & Access) SQL Troubleshooting & Problem Resolution experience
Review and Assess Outbound Dialing Methods & Procedures • Review documentation regarding our client's Genesys dialing policies & procedures and system configuration of outbound campaigns. • Interview contact center managers and associates, EBO & IT personnel & Marketing staff, conduct Q&A sessions, and attend weekly project or business strategy meetings. • Provide gap analysis and recommendations for improving our client's use of the Genesys Outbound solution. Gap Analysis and Recommendations for Genesys Outbound Environment Advisor shall provide a white paper outlining any identified gaps and recommendations for improving our client's use of the Genesys Outbound solution -- *Mini Roberts Amtex Systems Inc. 646-200-7233 [EMAIL PROTECTED] --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Oracle-Financials" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/Oracle-Financials -~----------~----~----~----~------~----~------~--~---
