Hi, Hope you are doing great today.
Below is the requirement with one of our Clients If you feel any of your consultants are a good match for this position, do respond me with an updated resume along with the best *contact details, current location, availability status, and visa status* ASAP!!! * * * * *Application Support Deskside Services* *Location: **La Jolla** CA*** *Duration: **12+ months* * Provide technical and application level support as specified for both local and global applications after they are transitioned into a support status. Applications supported are those geared towards supporting the business side of the operations. Implementation * Work with Project Managers and Informatics colleagues in successfully transitioning applications into production support. This includes ensuring that adequate training, documentation and support plans have been provided from the project management team prior to taking over production support responsibilities. Customer Relationship Management * Offer proactive support to increase customer comfort and expertise in using applications. * Ensure the highest level of customer care professionalism. * Develop and maintain a sound knowledge of the business processes operating in designated customer domains. * Evaluate business needs and recommend solutions. Requirements Experience & Education * Bachelor*s Degree in Business, Computer Science or related field preferred. * 2-5 years working experience supporting technology/applications. * Customer Service experience in *IT, Pharma or other industry.* Technical * Experience with supporting *web design applications* / *HTML. Experience with Documentum and/or Livelink* technology would be an advantage. * Ability to administer and support *Microsoft SharePoint 2003/2007.* * Ability to support and administer client based applications operating in a windows environment. * Ability to manage and troubleshoot issues related to Application Servers and Web Servers. * Ability to work within a *Call Management system* when troubleshooting/solving problems. Soft Skills * Ability to work in a support related role with a heavy focus on providing top customer service. * Strong interpersonal and communication skills with the ability to build relationships, influence outcomes, and to deliver effective presentations to a variety of audiences. * Must work very well as a team player, interfacing with customers, development staff, Help Desk personnel and escalation levels of support. Thanks & Regards, *Saritha* Agile Enterprise Solutions, Inc || "Ensuring Client's Success"|| Ph: 630-242-3952 Ext:203 Fax: (847)-890-6357 [EMAIL PROTECTED] <[EMAIL PROTECTED]> --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Oracle-Financials" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/Oracle-Financials -~----------~----~----~----~------~----~------~--~---
