Hi,
Hope you are doing great today.
Below is the requirement with one of our Clients If you feel any of your
consultants are a good match for this position, do respond me with an
updated resume along with the best *contact details, current location,
availability status, and visa status* ASAP!!!
* *
*Remedy Developer Analyst ***
*Duration:5 month + *
*Location:White Plains, NY (suburb of New York City). *
*The Developer Analyst will assist company in supporting BMC Incident
Management , Problem Management and Change Management – V9.6*
* *
*Job Description:*
The candidate will be called upon to perform the tasks below. The main
functions are listed below.
1. Knowledge with the *configuration *and setup of
workflow for capturing and assigning Incidents & Work Orders (tickets)
2. Setup and configure business rules to process workflow
requests and tickets
3. Experience with the configure and integrate skills
based routing
4. Document business rules and skills based routing
5. Develop administrative training plan
6. Mentor and train *NYPA IT Help Desk resources* as
needed
7. Familiar with Knowledge *Management *
Assist in creating *simple end user documentation*
* *
*Required Skills:*
Minimum of six (6) years prior demonstrated experience
1. *BMC Service Desk 8.x* and above
*2. *Recent experience with *BMC Incident Management &
Crisis *
* Management v9.6*
3. Strong problem determination
4. Strong problem solving
5. Strong communication skills
6. Ability to assess priorities and to adapt to rapidly changing
and diverse drivers
7. Logical and physical integration design skills
8. Ability to describe complex situations in simple terms, taking
into consideration the audience
9. Ability to configure *SDE Surveyor*
10. Working knowledge of Configuration Management
11. Strong communication skills
Thanks & Regards,
*Saritha*
Agile Enterprise Solutions, Inc || "Ensuring Client's Success"||
Ph: 630-242-3952 Ext:203
Fax: (847)-890-6357
[EMAIL PROTECTED] <[EMAIL PROTECTED]>*
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