Hi Partner,

*Client wants to get one person, possibly two onboard by the first week in
February.*

*Have direct contact with the manager to get feedback and schedule
interviews.*

*Contract will run through July 09 and is working on a project in Corona,
CA.*

*CLIENT REALLY WANTS LOCAL CANDIDATES WHO CAN DRIVE OVER FOR AN INTERVIEW
AND DON'T HAVE TO RELOCATE*

 *Contract Position Title*: Instructional Designer –

*Rate is Open*

*Description*: This position will support the implementation of a new
customer relationship management application utilized by the Call Centers.
This individual will work closely with IT, Testing, Quality Assurance,
Training, Future Users, and Business Experts to create training materials
and assist in training delivery. In addition this position will require the
coordination of activities leading up to the implementation as directed.

*Reports To*: Contact Center Strategy Training Lead/Supervisor

*Responsibilities*:

§         Assist in the development of training curriculum for the CRM
system tailored to specific skill sets

§         Develop course materials including, Instructor PowerPoint slides
as outlines for course content presentation; Quick Reference Guides (1-2
page instruction summary); Quick Tour Demo for online delivery before and
after training implementation as; Case studies for hands-on exercises and
solutions tailored to UMG business processes

§         Assist in classroom presentations and/or exercise mentoring

§         Maintain business process documentation detailing the anticipated
integration of the CRM system into the Member Services Call Centers and
Business Partners

§         Report weekly to manager on project status and issues

§         Communicate with IT team members and user groups as required

§         Manage multiple tasks and conflicting priorities



*Proficiencies:*

*Skills Profile*

*Experience/Knowledge*

*Education/Other*

Excellent skills in designing course content

Excellent skills in developing instructor-led class materials

Excellent skills in developing job aids such as quick reference sheets and
online quick tour demos

Excellent skills in designing/ developing online case studies and solutions

Excellent interview and presentation skills

Strong interpersonal and communication skills

Ability to communicate with clients, developers, contractors, software
vendors and all levels of management

Required:

Experience in independently learning new software systems

Extensive experience developing training courses and course materials

Experience in group training for new software systems

Experience in process and procedures documentation

Experience in self-managing time and tasks to milestone deliverable
deadlines

Advanced with MS Word

Advanced with MS PowerPoint

Advanced with MS Excel

Intermediate with MS Visio

Intermediate with MS Project

Beginner to Intermediate with Adobe Standard, Adobe Captivate, Articulate,
Tech Smith Snag-It

Minimum 4 years business or technical degree

Or

Minimum 6 years relevant work experience








-- 
Thanks and Regards,

Prabhu K.
Sr Technical Recruiter.
Levanture Inc.
45005 Aviation Drive, Suite # 214, DULLES, VA - 20166.

Direct: 703-574-2916
Fax:: 877-538-2688

[email protected]| www.levanture.com

IM : prabhu.recruiter
Gtalk : prabhumandhar

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