The similiarities in your comments between CA and Oracle are scary.
I'm working part-time for a client to get Oracle installed and
configured for a new service they are going to provide to their
clients. This is their first Oracle experience.
They spent around $300K on software and licenses and that was for the
server and partitioning option. They waited for a few weeks to get the
CD's and kept calling and was always told it was on the way. They
received the CD's, too bad they were for Solaris and they are running
on Win 2000. They sent the Solaris CD's back and asked for the correct
ones and then they finally received 2 CD's which the sales person had
BURNT ON HIS CD BURNER from his personal collection because according
to him there is a 3 month back log on NT/2000 CD's! They didn't
receive the documentation or fail safe cd's which they need. Needless
to say their experiences with Oracle Corporation so far has not
ingrained in them a very high level of confidence in the company.
It probably didn't help the situation any when I brought it an original
8.1.7 cd for NT/2000 that I had received for FREE weeks ago from
Technet. :)
- Brian
--- "Malkuns, Skip" <[EMAIL PROTECTED]> wrote:
> CA is also a 4 letter word around here also. The support is very poor
> and
> they have so much big company
> paperwork/politic issues it is tough to get anything from them. I
> have been
> waiting for months to get product upgrades.
> Sign this, fill out this, call here, go there. We finally dropped a
> number
> of their products.
> Our sales rep turn over is heavy, so it seems you have to start over
> everytime a new rep shows up.
> And of course their new pricing structure has gone thru the roof...
>
> Skip
>
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