Chris - Are you guaranteeing that you can support their system for 6 hours
of work/week? Are you merely providing an estimate of what you guess it will
be and plan to bill based on actual time taken? If it is the former, woe be
unto you. If it is the latter, I would think that you could provide a list
of the tasks you expect to accomplish. Other posts have given you some good
ideas. If the client wants to be bull-headed and budget for less support per
week either 1) they will get lucky and not much will occur for you to do, 2)
they will have to cough up more money, or 3) you will decide to provide some
services pro bono as the lawyers say.
I don't think you will find any official studies because the needs
vary so widely, as others have pointed out.
Dennis Williams
DBA
Lifetouch, Inc.
[EMAIL PROTECTED]
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Sent: Friday, February 22, 2002 9:39 AM
To: Multiple recipients of list ORACLE-L
somewher
I have received the following from one of my co-workers at a client site.
Any links, docs, thoughts, gripes, complaints, help would be appreciated.
Thanks.
--------------------------------------------------------------------------
I am looking for any documentation out there on Oracle support - like the
amount of effort to support an oracle database. The client insists that our
revised estimate of 6 hours per week is too high. Do you know of anything
we can use as an independent data source??? Gardner document something from
Oracle etc???? I have looked, but can find nothing.
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