tell the user that he must ALSO scan his PC for viruses while you check the database. Then wait for him to find it on his PC... and do nothing because the problem is on his side, not the database.
you can also look up wormy-1 on the symantec site and send the user the information about the virus and the worm. --- Jackson Dumas <[EMAIL PROTECTED]> wrote: > Hi everyone > > I might sound like I am a bit crazy or something, but here is my > problem. There is a customer who is having a problem when he tries to > open his report from application, which is running on ORACLE > DATABASE. > The message he gets is about a Wormy-1 virus, he wants me to check or > scan the database. Well maybe I am missing something here, that > virus, > Wormy-1 is a word document virus, thus Microsft related and if there > was anything on the database then it should have affected the > datafiles on the O/S. I tried to explain this to this user, but hey > he > is very difficult. I tried to pass the request to Application guys to > check, but they can't help either. Now, is it possible that the said > virus is on a database, if so then where and how do I fix it. There > is > nothing with the database, it's up and running and no errors on the > alert log. Where do I go from here, please help me this user is kinda > not patient and doesn't want to understand ? > > _______________________________________________________________ > http://www.webmail.co.za the South-African free email service > -- > Please see the official ORACLE-L FAQ: http://www.orafaq.com > -- > Author: Jackson Dumas > INET: [EMAIL PROTECTED] > > Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 > San Diego, California -- Public Internet access / Mailing > Lists > -------------------------------------------------------------------- > To REMOVE yourself from this mailing list, send an E-Mail message > to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in > the message BODY, include a line containing: UNSUB ORACLE-L > (or the name of mailing list you want to be removed from). You may > also send the HELP command for other information (like subscribing). __________________________________________________ Do You Yahoo!? Yahoo! Health - Feel better, live better http://health.yahoo.com -- Please see the official ORACLE-L FAQ: http://www.orafaq.com -- Author: Rachel Carmichael INET: [EMAIL PROTECTED] Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 San Diego, California -- Public Internet access / Mailing Lists -------------------------------------------------------------------- To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).
