Catherine,
We are not running HR. We have Financial Apps (GL, AP, PO, etc.). We have test
procedures that the users run through. They test basic functionality (bring up
various forms, query data, etc). The procedures amount to around 16-20 man-hours of
testing.
If a patch only affects a form or two, then that is what we test. Lately we have
been applying large groups of patches because we are bringing up another module. This
requires us to run through our testing procedures.
Jay
>>> [EMAIL PROTECTED] 08/15/02 09:38PM >>>
Hi Jay,
Our Oracle HR consultant said that we are to test only the patch readme.txt
"Enhanced features" as Oracle HR is way too big and it's not possible to
test every form and report. Are you on 11I Oracle HR ? If yes, do you mean
that you test every single form and report ? If yes, how long does it take ?
Regds,
Catherine
-----Original Message-----
From: Jay Hostetter
[mailto:[EMAIL PROTECTED]]
Sent: Thursday, August 15, 2002 8:38 PM
To: Multiple recipients of list ORACLE-L
Subject: RE: Oracle Arm Twisting?
Catherine,
We all feel your pain.
My only suggestion is to test heavily. For every hour of
patching that we have, we have several hours of pre-req research and testing
on another server. You simply can't run this software without a whole
separate environment for testing patches.
Is there a support group for 11i dbas?
Jay
>>> [EMAIL PROTECTED] 08/14/02 11:08PM >>>
I guess you are not using Oracle Human Resources
Applications. For most of
the patches that we've applied, there are new bugs. It's a
never-ending
applying patches-after-patches ... We've lost count of the
number of TARs
opened. The worst part is after applying a patch to solve a
bug, the new
problem which was not documented in the readme file always
emerge itself
after sometime. By then, it's too late to revert back to the
old version.
Are we the only company having the problem ? sigh..
Regds,
Catherine
-----Original Message-----
From: Conboy, Jim
[mailto:[EMAIL PROTECTED]]
Sent: Thursday, August 15, 2002 5:54 AM
To: Multiple recipients of list ORACLE-L
Subject: RE: Oracle Arm Twisting?
"I've called Oracle for a TAR once in the
past 18 months."
Ah, my friend, but you're not using Portal
9.0.2, are you?
I've opened more TARs in the last few months than the rest
of my Oracle
career. Bleeding edge, I guess, so maybe its our own fault.
But
third-party support for this would have stopped the project
before it got
started.
I agree that its not accurate to generalize
all tech support
as nimrods. There are some very good ones out there, and
even the rest at
least have acccess to all the internal notes we can't get to
(Grrrrr...why
the hell do they show in metalink searches if we can't see
them?). And the
developers, if you can ever get to them, know their stuff
and are a pretty
decent bunch.
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