Dennis, Thanks for the reply and I appreciate the starting URL. We have a service or help desk already and I would like to make it browser based but I am banging my head against the wall of "we don't use it or need it why train for it" mentality. You mentioned the particular servers that are available to use for deployment in your location. We have a development server with 2 years worth of data for development and test purposes and a production server with 11 years worth of data. I would love to have a test server with a full compliment of production data but that is not going to happen. Heck I am keeping my test/play Linux box up to date data wise incase it is needed for disaster recovery purposes. The reason the process documentation is needed is it was recommended by the outside auditors when we had our audit in July. Thanks, Ron
>>> [EMAIL PROTECTED] 11/17/2003 1:34:33 PM >>> Ron The organization that is providing concepts behind improving deployment processes is ITIL. Start at http://www.itil.org. This is not a software package (but some software packages comply with ITIL's concepts). It isn't even a set of procedures, but a set of processes that will assist you in creating procedures that will work for your particular organization. Does your organization have or plan a service desk? This process will integrate the service desk with your deployment procedures. Overall, the idea is a closed-loop process between incident reporting, incident tracking, change request, and deployment. Organizations often start this in a phased manner, beginning with one or two pieces. But it really helps if you understand where you're headed. In terms of improving the quality of deployment, most of us have test and production environments. Consider adding a third, QA or staging. This is a clone of production. The changes are first applied to staging and then tested. If the tests are satisfactory, then the exact changes are made to production. Dennis Williams DBA Lifetouch, Inc. [EMAIL PROTECTED] -----Original Message----- Sent: Monday, November 17, 2003 7:15 AM To: Multiple recipients of list ORACLE-L List, I have been asked to produce a process for documenting the request,test,deployment, etc of the server OS, client OS, and databases that we use. I have googled for 'software deployment control' and 'software change management' without much success. We are looking for a written procedure not a purchased software package. Does anyone have a source location for documentation so I can start on my project. Thanks, Ron Aren't IT audits fun??? -- Please see the official ORACLE-L FAQ: http://www.orafaq.net -- Author: Ron Rogers INET: [EMAIL PROTECTED] Fat City Network Services -- 858-538-5051 http://www.fatcity.com San Diego, California -- Mailing list and web hosting services --------------------------------------------------------------------- To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing). -- Please see the official ORACLE-L FAQ: http://www.orafaq.net -- Author: DENNIS WILLIAMS INET: [EMAIL PROTECTED] Fat City Network Services -- 858-538-5051 http://www.fatcity.com San Diego, California -- Mailing list and web hosting services --------------------------------------------------------------------- To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing). -- Please see the official ORACLE-L FAQ: http://www.orafaq.net -- Author: Ron Rogers INET: [EMAIL PROTECTED] Fat City Network Services -- 858-538-5051 http://www.fatcity.com San Diego, California -- Mailing list and web hosting services --------------------------------------------------------------------- To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).
