Thanks, Stephane.
Fortunately for us all, I'm not trying to design this
thing.  I'm just trying not to sound too dumb when the
designer asks me questions.

The 3 entities have some things in common, but are
different in scope.  (An agency never places an ad,
never has a contract, never gets billed.  There are
also relationships -- customers can have 1 or more
agencies.)

They DO want to combine customers and prospective
customers, which seems ok.  

I like the idea of defining  "type".  I believe that
will help.

Mladen:  I meant was there any other way to keep a
cross-ref table updated besides using a trigger.  I
was not trying to use a single trigger to update from
all 3 tables.

Thanks for all of your ideas.

Barb

 
--- Stephane Faroult <[EMAIL PROTECTED]> wrote:
> Barbara,
> 
>     I totally agree with what Jared said. You
> should, if your customers
> have attributes in common (I guess that the address
> where you send the
> invoice is a good common attribute to start with
> :-)), have a common,
> basic 'customers' table (as seen in the sales rep's
> eye, somebody you
> can bring a commission) with a type which tells you
> what kind of
> customer you have - whence where to look for the
> specific attributes.
> This is where your lookups will take place.
>    But I don't see why you want a trigger. And
> rather than storing the
> primary key from each of the 3 tables, you should
> use as primary key of
> those tables distinct subsets of the primary key of
> the 'customers' (as
> defined above) table.
> 
> HTH,
> 
> SF
> 
> Barbara Baker wrote:
> > 
> > List:
> > We're trying to design a CRM app.  We believe we
> need
> > 3 tables (Prospect/Customer, Private Party, and
> > Agency) because those 3 kinds of (potential)
> customers
> > have different attributes.
> > 
> > The sales rep should know whether they're looking
> up
> > cust, private party, or agency.  But what if they
> > don't?  (They're sales, after all.  What if the
> have a
> > hangover?)  For performance reasons, we'd prefer
> not
> > to join all 3 tables for a lookup.
> > 
> > I was thinking about 1 cross-reference table with
> the
> > primary key from each of the 3 tables stored in
> one
> > cross-ref table.  Any way to keep such a table
> updated
> > other than with a trigger?
> > 
> > Any other ideas about how to do a quick lookup
> without
> > 1 big join?
> > 
> > In case you can't tell, db design is NOT my forte.
> > Thanks for any ideas!
> > 
> > Barb
> >
> -- 
> Please see the official ORACLE-L FAQ:
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> -- 
> Author: Stephane Faroult
>   INET: [EMAIL PROTECTED]
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