SEND RESUMES TO [email protected] hey do not have to be local and they will hire off a phone screen.
Genesys-IVR C2C $38/hr C2C Location: Des Moines, IA or Columbus, OH Start: 08/03/09 End: 12/31/09 *Short Description:* · Looking for a Genesys Agent Desktop SME - Primary work location can be Columbus or Des Moines. Working with the Contact Center. *Complete Description: *** · Under general direction, has duties of instructing, directing, and checking the work of less experienced staff. · Leads a team that formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements. · Devises and modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results. · Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications. · Not only possesses full technical knowledge of most phases of systems analysis, but also considers the business implications of the application of technology to the current and future business environment. - Acts a team leader for projects with moderate budgets or of a short to intermediate duration. *Behavior Characteristics: *** · Eight years of experience in programming and systems analysis. · Three years of experience in project mgmt is preferred. - Undergraduate studies in computer science, management information systems, mathematics or related field is strongly preferred. *Skill* ** *Required / Desired* ** *Amount of Experience* ** *Expertise Rating* Genesys-IVR Required 4- In-Depth Knowledge Complex Contact Center Experience Required 4- In-Depth Knowledge Syntellect IVR Required 4- In-Depth Knowledge Genesys CTI Routing experience Required 4- In-Depth Knowledge Genesys Reporting Required 3- Working Knowledge -- Thanks and Regards, Ricky Jones| AIM Computer Consulting --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/Oracle-Projects -~----------~----~----~----~------~----~------~--~---
