Hi, Hope you are doing great.
Kindly let me know your comforts on the following position and please do share me with updated resume *[email protected]* <[email protected]> *Position: **CTI Project Lead* *Location: **El Segundo, CA* *Duration:** 6 months * *Job Description:* · The candidate is required to manage Enterprise Genesys CTI Solutions. · The role includes the consultant for Enterprise Genesys CTI solutions, managing and coordinating production support, contact center voice platform and integrated solutions such as Call Recording and adjuncts. *Scope of Services* · Experience in Genesys CTI applications, IVR, CRM integration, ACD configurations and Reporting - Act as main point of Contact to provide end-users support for CTI applications and integrations, including IVR, CRM, ACD and reporting. · Knowledge/experience of Installation and Maintenance of Genesys CIM software, including CIM and eservice components. · Should be capable of providing troubleshooting and support of Tier 3 CTI issues. · Talent needs to have in-depth understanding of CTI in order to provide detailed reports to management on system status on all platforms. · Knowledge and Experience in Contact center software upgrades for products like Genesys, Cisco, Nice, etc. · Experience in CTI Load testing. (Assist with HP Load Runner Test script development for CRM/CTI interaction. Assist with Avaya ACD configurations and validation. Thanks & Regards Sunil Sr IT Recruiter *Burgeon IT Services LLC.* *619 New York Avenue, Claymont, DE 19703* *Phone No. : 302-371-9586 Ext 303, Fax : 302-355-1559* *Email Id: **[email protected]* <[email protected]>* Website: * *www.burgeonits.com* <http://www.burgeonits.com/> NOTE: We respect your Online Privacy. This is not an unsolicited mail. If you are not interested in receiving our E-mails then please reply with a "REMOVE" in the subject line and mention all the E-mail addresses to be removed with any E-mail addresses which might be diverting the E-mails to you. We apologize for any unintended inconvenience. -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/d/optout.
