Please send me resumes to my official id "*[email protected]
<[email protected]>*"
Need Only *USC/GC*
Client: Accenture
Please fill the information matrix for the below position and send me your
updated resume if you are interested:
Title of the Job
Full Name:
Contact:
Email:
Current location:
Open to relocate or Location preferences:
Currently in project:
Availability to start :
Visa Status with Validity
SSN:
Total Years of IT Experience:
Experience working in US:
*Education (Passing year of Bachelors/Masters)*
Skill Set:
Hi,
I have an urgent requirement with one of my clients, details given below.
If you find yourself suitable for the position, please send me your latest
updated resume along with contact details. Please include your employer
details as well.
*Job Title*
*Avaya Call Center Engineer*
*Project Location*
*Providence, RI*
*Duration*
*6+ month*
*Skills Required and Job Description:*
*Mode Of Interview: Telephonic & Skype Skills:*
*Requirements & Responsibilities: *
- 11+ Years plus in contact center telephony, with predominant focus on
Avaya contact center technlogies.
- In-depth familiarization with he following areas is required
- Aura Communication Manager, AES, S87XX, CMS Supervisor, Modular
Messaging, ATT Routlet, ATT Business Direct.
- AES Server maintenance and troubleshooting relating to connectivity
to PBX and other equipment including Verint, CTI and ICM
- Knowledge of ICM where it relates to call routing and PBX / CMS
connectivity
- VOIP
- Support of CLANs, Medpro boards Accountabilities:
- Respond to user trouble tickets related to call center within service
levels.
- Assist business lines in determining the most effective use of call
center routing; build new routing plans and support implementation of new
related initiatives through IMACD process.
- Build Toll Free number routing plans and terminations in ATT RouteIt
application as well as manage call control routing of Toll Free numbers
across enterprise through ATT Business Direct.
- Build, test and support of Call Center Disaster Recovery plans
- Provide support to all IP phones, IP softphones and vpn phones
- Manage installation and maintenance of Avaya ACD hardware and
software.
- Coordination/monitoring of vendor maintenance requests and activities.
- Maintain user profiles for CMS Supervisor as well as provide training
and support to CMS Supervisor users.
- Coach junior and standard Telecom analysts
- Perform VAL manager backups of all announcements, record and export
announcements when requested.
- Work with communications carriers and technicians to resolve carrier
problems.
- Provide high level technical support for Analysts as needed
- Daily health checks on all call center related systems ; monthly
backups to CMS and verification of scheduled archiving jobs.
- Fully document call routing, messaging and project plans
Thanks and Regards,
Swetank Rana | IT Technical Recruiter
Technology Resource Group Inc.
3736 Hillsdale Court Santa Clara, CA 95051
Office: 408-709-1760 Ext : 703, Cell: 91 9560949472
Ytalk/Gtalk: <http://www.tresourceinc.com/> swetankrana.rgtalent | Fax:
408-884-2409
[email protected] | www.tresourceinc.com
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