POSITION :- Front office trade floor Application Support LOCATION :- NYC,NY(LOCAL) START DATE :- IMMEDIATE. INTERVIEW :- IN-PERSON(F2F)
Job description: · Front Line Business Support – Ultimate accountability to users of their issues · Back end system maintenance and support · Working within the team to understand the issues that impact the users and the services and work towards improving the service delivery to the users. · Leading technical investigations · Incident Management/Problem Management and Change Management across the area. · Involvement in the development and maturity of the incident, problem and change management processes in the area · Understanding escalation paths for each application / issue – working as one with the global app team and L3 escalation · Awareness Building and Training - group courses for all levels of employees, Desk-side, telephonic/electronic · Documentation Management, ongoing development of ’Tip Sheets’, training manuals, Administration documentation, escalation guides etc · Coordination of Sharepoint site for Projects being lead in the region · Understanding of the various business areas and their usage of systems to ensure concise assistance and feedback to the users. · Presence on Sales and IBD floors allowing face to face support where possible in each region · Engagement with BTB and projects teams to deliver services and changes to services in a controlled manner · Engagement with Service Control to ensure services KPI are tracked and managed effectively. · End to End Management of the service delivery function for Sales IT services. · Business Continuity Management to ensure services are available for various failure scenarios. · Help manage services to defined SLAs *Thanks and Regards,* *Ishant* Sr. IT Recruiter *Email*: *ish...@technocraftsol.com* <ish...@technocraftsol.com> *Contact*: *614-664-7813* *Yahoo ID / Gmail ID*: *ishanttechnocraft* *Website*: www.technocraftsol.com *Note: Technocraft Solutions LLC works with Direct Client’s and Preferred Vendors Nationwide. * *Your confirmation would means that you understand the level of Technocraft Solutions LLC association for the mentioned project and will not approach Technocraft Solutions LLC Client directly* -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracle-projects+unsubscr...@googlegroups.com. To post to this group, send email to oracle-projects@googlegroups.com. Visit this group at http://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/d/optout.