Hi,
Hope you doing great,

Currently, I am recruiting candidates for one of my requirement as
mentioned below. If you have a matching profile, please send me the updated
resume along with contact details at the earliest.



*Job Title*

Sr. System admin or Sr. Windows Admin

*Project Location*

Rolling Meadows IL

*Duration*

6 months /Contract

* CLIENT LOOKING IN PERSON FOR THIS POSITION(USC/GC/EAD)*
* Skills Required and Job Description:*

Senior Infrastructure Systems Administrator responsible for supporting
incident management systems, establishing and achieving SLAs, escalating
issues to tier 3.

RESPONSIBILITIES:
•         Support technical environment, including phone systems, network,
servers, workstations, printers, firewalls, email, ERP infrastructure,
databases, cell phones and assigned projects/task.
•         Manage accurate license agreements and renewals, as well as
manage cell phone contract, settings and support.
•         Oversee and manage IT requests and problems. Handle escalated
issues.
•         Handle support tickets for PC, Mac, Novell, printer, security.
•         Evaluate existing tools and provide proposal of centralized
toolsets to manage requests globally, including tracking of SLAs.
EXPERIENCE:
•         At least 7-10 years of experience in WAN/LAN and hands-on
support, with at least 3 years of experience supervising and managing
service desk related items.
•         Experience with Microsoft technologies; Windows Server OS.
•         Knowledge of best practices regarding information security,
mobile device security, including experience managing mobile devices.
•         Very strong and expert level customer service skills with
experience managing a ticketing system for a Service Desk.
•         Bachelor’s degree in computer science or an equivalent.

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