Hi Hope you are doing well
I am Smith, working as a recruiter with Infotree Service Inc. I am currently working on “*Service Desk Analyst II*” position with *State of AZ.* I will appreciate your response at the earliest, as the managers tend to move fast! *NOTE :* *SEND RESUMES WITH THESE DETAILS , Profiles with all mandatory details would be processed with TOP Priority* *Name (First & Last)* *Contact No.* *Email ID * *Current Location* *Willing to Relocate if need* *Work Visa Status*, *Expiry Date* *Availability * How soon can you join?* *Reason for change* *Are you fine with drug and background check?* *Skype ID* *Last 4 Digit SSN No.* *DOB(Day, Month)* *Higher Education, Year of Completion * *Job Title* *Service Desk Analyst II* *Project Location* *Phoenix, AZ* *Duration* *12+ months /Contract* *Skills* *Job Duties / Purpose* This position provides the second level of support to end users by handling service requests that have been escalated by lower tiers. Support will be provided onsite, remotely, over the phone, or via email. They will be required to develop solutions for network, desktop, and server problems. They will have the ability to analyze existing systems and make proactive recommendations for improvements. Develops, maintains, and implements all systems, applications, and networking configurations. *The position duties include:* • Provides resolution for escalated service tickets • Works with clients to evaluate and solve technical problems • Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes • Configures and supports internal and/or external networks • Troubleshoots network-related or network software-related problems • Recommends and maintains systems, applications, security, and network configurations • Understanding of network architecture • Recommends upgrades, patches, and new applications and equipment • Maintains a log of completed work using an incident-tracking application • Develops and edits customer and technical support knowledge base documentation *Required Knowledge, Abilities, and Skills:* • Experience in a related role requiring confidentiality, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows desktop operating systems and layered software. • Familiarity with some or all of the following technologies: Windows7, Microsoft Office, Browsers, Local Account Management, Scripting, Installs and removals, Registry, Command line, Help ticket system, System Management Tools. • Demonstrated ability to leverage appropriate technical tools to perform day-to-day administration tasks, root-cause analysis and service restoration (such as backup, restore, failover, log interpretation, and performance monitoring) for Windows. • Familiarity with current computer technology and applications (e.g. word processing, spreadsheet, and collaboration applications). *Preferred Knowledge, Abilities, and Skills:* • Associate's degree or five years' experience in a technical support position including technical certification Thanks & Regards Smith, Sr. Technical Recruiter Infotree Service Inc. 1176 S. Main St | Plymouth, MI 48170 Ph: 734-928-2003 [email protected] -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/d/optout.
