Hi Hope you doing great.....
Please find the requirement below, and provide your updated profile ASAP..@ [email protected] and [email protected] * <[email protected]>**JD:* Role: IVR Developer with Exp Contact (Call Center) Location: San Ramon, CA *Duration:* Long term *Client: Wipro* Minimum work experience:> 7+ Years Location San Ramon Account Pacific Gas and Electric Compa Role IVR DEVELOPER Essential Skills - Job Description Development skills on the Cisco Contact Center platforms for the Global organization; design, develop, implement integrated solutions with the contact center to achieve seamless, highly efficient solutions to reduce agent document/call time and improve contact center productivity. Candidate will perform contact center IVR programming, reporting development and analysis for troubleshooting, DB architecture, and technical recommendations for future enhancements. *DETAILED RESPONSIBILITIES/DUTIES: * - Analyzes functional business requirements and design specifications for developing IVR scripting on one or more platforms (Aspect Unified IP / Cisco / Avaya IVR). - Design, develop, enhance and implement integrated contact solutions with other global CRM solutions. - Design, develop, enhance and implement Contact Center utility and monitoring applications as needed. - Analyzes core contact center database schemas to facilitate and develop accurate custom reporting. - Works with other IS regional teams and collaborate with on-site and remote developers to deliver global solutions. - Facilitates user acceptance testing with end-users before deployment. *Preferred Qualification* - 2+ plus years of IVR development. (Preferably Cisco) - 3+ years of experience in Contact (Call Center) industries - 3+ years of experience implementing in-house developed CRM solution integration with Contact (Call Center) technologies - 3+ years of experience in contact center architecture, implementation, integration & support - Finesse, Call Manager, CVP, UXML gateways and CUIC Minimum work experience:3 - 5 Years *Rajinder Singh* | SYSMIND, LLC Technical Recruiter [image: https://newoldstamp.com/editor/profilePictures/profile-b15c8fc3ea4630e2ca604f11e3e951c7-41898.png] Phone: 609-897-9670 x 2190 Email: [email protected] Website: sysmind.com Address: 38 Washington Road, Princeton Junction, NJ 08550 -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/d/optout.
