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*Dear Associates !*

I am *Ahmed from Resource Logistics Inc.*, Please find the job descriptions
below and if you are interested and available for this position please *send
me your updated resume* along with contact number.

*Please send me resume to **[email protected]*
<[email protected]>



*Job Title: Oracle RightNow Specialist*

*Location: US-FL- Orlando*

*Duration: 6 Months extendable *



NEED THE VISA COPY AS MANDATE. PLEASE DO NOT SUBMIT WITHOUT THE VISA COPY.



Overview:

·         Working with Project Managers, Business Users, and System
Administrators to produce Deliverables;

·         Create requirements specification document produced jointly with
the OCFRD;

·         Implement complaints capture, task management, and surveys. As
part of this deliverable;

·         Implement OPA to integrate with the Service Cloud to provide a
link to the RightNow CX instance;

·         Leverage Survey Functionality, so that survey outcomes will be
mapped back to RightNow CX as part of the data mapper built into the OPA
Development platform (OPM);

·         Provide any Guidance & Assistance across the RightNow CX and
Oracle Policy Automation products to enable OCFRD administrators;

·         Implementation/configuration services for advanced features, e.g.
around Task Management, importing data, or utilizing Oracle Policy
Automation;

·         Provide assistance to the OCFRD in identifying and implementing
the most suitable survey functionality leveraging the RightNow CX and
Oracle Policy Automation feature sets;

·         Equip stakeholders and decision makers in the OCFRD with good
understanding of their Oracle Policy Automation technology asset.

Primary Skills:

·         Oracle Right Now Developer

·         OPA

Secondary Skills:

·         Java

·         MS Access

Educational Qualifications

·         BE or Masters in Software Applications


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Thanks & Best Regards,



*Zulfiqar Ahmed*

Sr. Technical Recruiter


*Resource Logistics Inc.*

1100 Green Street, Iselin, NJ 08830



Phone: (732) 553-0566 Ext 30

Fax: (732) 553-0568

E-Mail: [email protected]

Website: www.resource-logistics.com

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