*Hi,*
Hope you are doing well ! My name is *Steven* and I am a Recruiter with *Infotree Services*. With reference to your resume registered at *Monster.com*. I have an urgent opening with me, which appears to be a potential match for the client's requirement. I have listed the job description for your reference. Please let me know if you would be interested in this position. If so, please send me a copy of your updated resume with contact details and the best time to reach you. I will appreciate your response at the earliest, as the manager tends to move fast ! *Job Details** :* *Job Title* *Business Systems Analyst (Sharepoint subject matter expert)* *Project Location* *Mounds View, MN 55112* *Duration* *24 Months/Contract* *Job Description** :* *Top 3 must haves: * *Sharepoint subject matter expert, use case development experience, project lead/coordinator experience*. This potential candidate performs Business Analysis work as a member of the Client Productivity Services & Operations team. The potential candidate will have a high level of interaction with business users, Global IT counterparts, vendors and outsourced support functions. This position will have a specific focus on end user processes across Client and establishing appropriate collaborative partnerships with business stakeholders and IT counterparts. *POSITION RESPONSIBILITIES: * Provides clear analysis and documentation of the business and customer use cases, problems and proposed solutions. Translate business requirements into functional and system requirements that meet customer need and articulate to appropriate IT stakeholders. Define and document processes, customer segments, needs and requirements. Define, execute and initiate lean and continuous improvement activities. Understand the capabilities of Client’s IT retail applications and infrastructure and how to best leverage them in conjunction with customer use cases and scenarios. May participate in the development of marketing and communication strategies and channels for retail services. Develop processes and mechanisms to gather customer feedback and share with various IT stakeholders in the development of new services or the improvement of existing services. Observe and evaluate industry trends and benchmarking operations against industry standards. Participate in benchmarking exercises on service offerings (both internally and externally) against others to drive further transformational productivity. Provide cost optimization analysis for current and future services. Work with IT counterparts to provide input into services and capabilities presented in IT strategic roadmaps to ensure there is a tie back to customer segments, needs and requirements. Work with solution architects, design &engineering teams and operational teams to determine optimal solutions. Creates documentation, such as functional specifications, workflows, test plans and user guides for the system solutions. Drive standardization of processes across businesses, where optimal or value is added. Partner with business stakeholders & IT counterparts to understand and assess impact of changes on end users for new system implementations as well as modifications to existing systems to meet current and future client needs. Ability to identify and review multiple solutions and lead the selection of the best solution to support the business process with the highest benefit. Partner with Business Units & Geographies to ensure solutions meet global standards and are flexible to meet local customer segment needs. Manage expectations of the customer (i.e. balance their needs with wants and educate as appropriate). Develop solutions to problems of unusual complexity, which require some degree of ingenuity, creatively, and innovativeness. Develop understanding of the business value drivers that underpin retail services activities, a customer service orientation combined with an aptitude for driving new initiatives through the business. *EDUCATION REQUIRED: * Bachelor’s Degree *YEARS OF EXPERIENCE: * 7+ years of IT with B.A or B.S. 5+ years of IT with M.A. or M.S. DESIRED/PREFERRED QUALIFICATIONS: Experience in a business analyst role Experience in *Use Case development* Experience in *Value Stream Mapping* Experience in business process definition, requirements definition and technology solution research *Change Acceleration Planning (CAP) training * Strong planning, project management and problem solving skills *Certified Business Analyst* certification Methodology and process standardization experience Experience in facilitating small to large groups through challenging discussions General understanding of software and information technology solutions and ability to apply to client needs Goal oriented, task driven decision-making with a strong sense of accountability Excellent prioritization and team work skills Strong interpersonal, oral, presentation, and written communication skills *Lean Sigma Green Belt * Ability to understand end-audience needs and requirements Strong understanding of business processes and vocabulary Analytical problem solving skills Good analytical and problem solving skills in issue resolution and integration aspects like interfaces and cross module transactional data. Detail oriented and organized with the ability to manage multiple priorities. *Thanks & Regards,* *Steven* - Technical Recruiter *Phone *(Direct): 734-888-8174 *Email:* ste...@infotreeservice.com <st...@infotreeservice.com> | *Website:* www.infotreeservice.com *LinkedIn:* https://www.linkedin.com/pub/steven-fernandez/104/956/240 *Hangout:* steven.usrecruiter | *Yahoo:* steven.usrecruiter *Mailing Address:* 215 Ann Arbor Rd. Suite 304 Plymouth, MI 48170 [image: Description: Description: Description: cid:image001.jpg@01D047B2.F3DC0D60] ------------------------------ “This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. 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