Position : Sr. Network Operator (6 openings)
Phone then F2F In Wilmington DE, Duration : DE – Long term ongoing contract for a Worldwide Bank – Rate is $60/hour on C2C *Overall Job Purpose* Responsible for operational support of the Barclay Cards US networking & security infrastructures. Secondary functions are project management and analyse and ratify regional engineering efforts. For project management, candidate needs to complete the necessary tasks on time and within budget with each given project. *Key Accountabilities & approximate time split (%)* (Ideally 4-10 points, or headings with sub-points. Quantify where possible e.g. cost/income budget, no of subordinates, likely no of yrs/mths to complete longest task. Could note key external/internal lateral relationships) Network support staff are responsible for: 1. The day to day resolution of events, Incidents, Problems and complex changes within the Barclays network estate. Their primary responsibilities are detailed below. a. High priority Incident diagnosis b. Repair, Recovery Monitoring and confirmation of Service Restorations c. Management of the Networks Problem Management queue d. Problem Management Root Cause Analysis and identification of options for permanent fixes e. Problem identification through Incident management or pro-active service analysis f. Seek to enhance and update their technical capability in line with current technology trends. g. Engage 3rd line support in line with agreed processes 2. Proactively manage and own the Barclays network estate using various monitoring tools to provide the 2nd/3rd line support capability for their area of expertise. 3. Fix or manage technical escalation to supplier contacts any network incidents or problems to resolution that are impacting the Barclays network estate on a 24x7 365 basis (as part of a technical on call rota) 4. Act as technical acceptance authority for solutions that are to be deployed into the Barclays live network environment, ensuring that no design is deployed which contravenes the Barclays policy on security/design resiliency and manageability. 5. Ensure that they actively participate in their own development and contribute to ensuring that their understanding of technology is current in line with their job description. 6. Represent the Barclays network operations at technical and management meetings as required. 7. Clearly communicate complex technical issues to a wide audience, including Business owners and senior stake holders. 8. Be capable of communicating with other technology and business areas in pursuit of resolving problems and/or reporting progress. 9. Demonstrate effective communication, both orally and in writing, with subordinates, colleagues, clients and customers at all levels, both formally and informally – an experienced communicator who nurtures relationships for mutual gain 10. Produce and maintain technical documentation including topology diagrams with key Bank services mapped. 11. Ensure all tasks are documented and completed in a professional and structured manner. 12. Good knowledge of the global Network for Barclays Group and understanding of how key Services map to the network. 13. Engage in proactively seeking to improve the solutions that the Networks deliver to the business and acting as technical owner of suggested improvement where appropriate. 14. Contribute to technical team meetings providing innovative plans for improved efficiency to the global network 15. Provide root cause analysis for complex network issues during incident management, negotiating change window(s) with business and technical teams to enable remediation plans to be implemented 16. Take responsibility and actively contribute to driving service improvement within the Networks and strive to offer the best level of available service to our customer base. 17. Act as technical point of contact internally and externally for technical queries for their area of expertise 18. Have the ability to access any existing network device and review/amend on an as required basis. 19. Have the ability to identify possible network-affecting situations, faulty hardware or logical problems. 20. Using knowledge and available tools identify and resolve network failures. 21. Make key decisions in respect to the impact of the fault/change on users and the existing infrastructure. 22. Have the ability to coordinate with preferred and 3rd party suppliers to ensure the rectification of problems/changes. 23. Be a project lead for network operations and provide network SME guidance in support of business projects.. 24. Establish relationships across the various Technology organisations and suppliers and work in a fully collaborative way 25. Accountable for improving the solutions that Networks deliver to the business through innovative ideas and creative thinking 26. Drive service improvement within Networks and deliver the best level of service to our customer base 27. Negotiate business and technology priorities in line with demand and supply 28. Influence outcomes and strategy amongst stakeholders, including senior Executives 29. Accountable for representing Networks in cross-functional improvement plans and ensure Networks action plans are in place and fulfilled to achieve the right outcomes 30. Deliver results which add value to the business stakeholders through strategic decision-making and improvement plans cost, processes or technology Person Specification (Personal attributes essential to performing role: e.g. skills, competencies, expertise, knowledge, experience. Note: experience not to be time-bound) • The candidate should have 5+ years of work experience, preferably in a medium to large Cisco environment. • Extensive knowledge of Cisco Layer 2 and Layer 3 devices, including ASR and ASA platforms. • Extensive knowledge of Layer 2 protocols, including MPLS and Ethernet. • Extensive knowledge of routing protocols, including BGP, EIGRP, and OSPF. • Extensive knowledge of routed protocols, including TCP/IP and SIP • Extensive knowledge of VoIP technologies. • Extensive knowledge of security devices including Checkpoint firewalls. • Extensive knowledge of global and local load balancing devices, including F5 configurations, IRULE and VIP/Pools creations. • Extensive knowledge of DHCP and DNS implementations. • CCNA level certification required or equivalent experience. • Ability to work with minimal supervision in a fast paced, dynamic environment • Ability to be a project lead for network operations • Strong interpersonal skills • Ability to display strong sense of urgency *Thanks and Regards,* *Ishant* Sr. IT Recruiter Technocraft Solutions LLC 3974 Brown Park Drive, Suite F Hilliard, Ohio-43026 *Email*: *ish...@technocraftsol.com* <ish...@technocraftsol.com> *Contact*: *(972)2324173 Ext 113* *Yahoo ID / Gmail ID*: *ishant.technocraft* Technocraft Solutions |www.technocraftsol.com |www.xdimensiontech.com *Partner with XDimension Technology* *Note: Technocraft Solutions LLC works with Direct Client’s and Preferred Vendors Nationwide. * *Your confirmation would means that you understand the level of Technocraft Solutions LLC association for the mentioned project and will not approach Technocraft Solutions LLC Client directly* -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. 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