*ROLE*
*Kronos Workforce Central Specialist*
*LOCATION*
*Columbus OH*
*DURATION*
*LONG TERM*
*CLIENT*
*DIRECT*
*INTERVIEW TYPE*
*Phone and Skype*
*Mandatory*
- 5+ years of Kronos experience including Workforce Central (WFC) time
management software implementation and/or application support experience.
- Experience with large workforce use of Kronos (i.e. over 10,000
employees)
- Experience supporting Kronos for union/bargaining unit workforce
*Preferred*
- WFC Configuration and alignment with Organization Pay Rules
- WFC Mobile Application Support
- Time Clock Management/Management of Time Cards
- In Touch
- Series 4000
- Other time capture devices
- Integration to PeopleSoft Application
- BizTalk
- Workforce Integration Manager
- WFC Architecture and Technology support including SQL Server
database support
- Public Sector experience
- Application management/outsourcing experience
- Kronos application patch, bundle, or image experience (WFC 7.0 or
higher)
- Excellent verbal and written communication skills
- Ability to interface and resolve issues across all levels of an
organization
- Writing WFC reports
*Preferred Education*
- 4 year college degree
- Project Management Professional (PMP) certification
- Kronos WFC training courses (please list)
*Role Description*
- Work in collaboration with the OAKS Managed Services Providers (MSP),
key internal IT and Security organizations, and other critical stakeholders
to maintain the Kronos Workforce Central application
- Responsible for identifying and troubleshooting production issues and
problems in the Kronos Workforce Central application
- Consult on application aspects of break/fix approaches and planned
enhancements
- Bring research and recommendations to the OAKS team to continually
improve the current Kronos Workforce Central application
- Work to understand customer issues and communicate these issues to
various stakeholders
- Maintain the Kronos Workforce Central Operation Processes
- Proactively identify and implement service improvements in operational
delivery processes
- Analyze and Diagnose incidents and events related to the Kronos
Workforce Central application in the Production Environment
- Conduct cause analysis for incidents and events affecting Kronos
Workforce Central documentation
- Document results of analysis in Event / Incident Management database
- Help drive Kronos Workforce Central performance improvements
- Assist in validating Kronos Workforce Central contract performance
- Customize Kronos software to meet the State’s needs
- Program SQL based queries and views to develop interfaces and
customized reports
- Provide program specific training and follow-up support for new
agencies
- Develop documentation for the configuration of the software based on
discovery and union contracts
- Lead discovery workshops with agencies to determine goals objectives,
and procedures to ensure successful implementation of time management
software
---
Thanks,
Jaya Chandra
Sr IT Recruiter
SCUBE INFOTECH
*Email Id:* *[email protected] <[email protected]>*
*Contact: *(713)-575-8276
http://www.scubeinfotech.net
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