*Please reply on anu...@technocraftsol.com <anu...@technocraftsol.com>*


*Position:* *SQL Support Engineer (This person DOES NOT have to be a
developer but will be doing some coding)*

Location: Raleigh, NC (Need Local to NC)
Duration: 6 month extendable contract
*Interview: In Person Interview *

No degree is required!


Business logics and SQL is a must. This person DOES NOT have to be a
developer but will be doing some coding

Great applications support position!

Day-to-Day Process:
o Calls come in and are assigned to a team of the technical support team.
The queue stays
around approximately 20 calls with 4-5 incoming per day. This is not a 24/7
Working with development teams to resolve issues and then testing the
o Aptitude to anticipate issues that could arise within development
Performance work
o Business logic then SQL are priority.
There is also an iOS application - there may be a need to debug and support
those as well.

Some common scenarios for Level II Support Specialists:
1. A new customer is coming onboard. They are not familiar with the system
so they ended up
entering their data incorrectly. In this case support might be engaged to
fix their data by
figuring out what is wrong and writing SQL code to fix the data in the
2. A call might come in stating that there is a bug in the business logic –
something is not working
as expected. Their job is to figure out if the issue is that the
expectations are wrong (i.e., the
customer thinks the system should behave a certain way) or if the system is
wrong (a bug).
When identified they will either apply a fix (if simple) or send the issue
to the development team
to address.

*Thanks and Regards,*


*IT Recruiter*

*Email -* *anu...@technocraftsol.com <anu...@technocraftsol.com>*

*Yahoo ID - **anuragtechnocraft*

*Gmail ID – **anurag.technocr...@gmail.com <anurag.technocr...@gmail.com>*

*LinkedIn: **www.linkedin.com/home?trk=nav_responsive_tab_home

*Website*: www.technocraftsol.com

*Note: Technocraft Solutions LLC works with Direct Client’s and Preferred
Vendors Nationwide.*

*Your confirmation would means that you understand the level of Technocraft
Solutions LLC association for the mentioned project and will not approach
Technocraft Solutions LLC Client directly**.*

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