Hi Associate, Currently, I am recruiting candidates for one of my requirement as mentioned below. If you have a matching profile, please send me the updated resume along with contact details at the earliest.
*Job Title* Technical Analyst *Project Location* Baltimore MD *Duration* 6 months /Contract * Skills Required and Job Description:* *MOI:-Telephonic + Face2Face* * EAD GC,GC or USC only * Roles and Responsibilities · Able to triage incidents and work with end users and coordinate the fixes with the back end developers and admins · Handle Sev-1 and critical issue scenarios across cross functional teams · Handle end user calls and document issues/behavior in detail to hand over to Operations team · Work in off-hour shifts for 24x7 coverage · Triage incidents across cross functional teams · Create helpdesk tickets and support calls with external customers Required Education and Experience · Bachelor's degree in information systems or related field. Years of equivalent training, education and experience can be substituted. · 7 years of experience working with production operations processes and company products and services · 7 years of experience working with technology industry, business processes and re-engineering · 7 years of experience working with delivery assurance and/or industry standards · 4 years of experience with helpdesk ticketing and support calls with external customers · Experience working with production operations processes and company products and services · Experience working in the technology industry, business processes and re-engineering · Experience working with delivery assurance and/or industry standards · Knowledge of software development lifecycle · Knowledge of various phases of product testing · Technical experience with monitoring tools such as Gomez/NewRelic/Splunk · Efficient in the use of MS Excel, Word and PowerPoint · Strong attention to detail · Excellent verbal and written skills · Experienced with various browsers (IE/Chrome/Firefox) · Ability to communicate effectively with customers and team members Desired Education and Experience · Experience in consulting to the Centers for Medicare and Medicaid Services (CMS) · Prior experience in software testing · Experience in the Healthcare industry such as Eligibility, Enrollment or Claims -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/d/optout.
