Dear Professionals, Please have the below requirement and send me your consultant resumes ASAP Please reply at *[email protected]*<[email protected]>
*Siebel CTI Tester (CTI=Computer Telephony Integration) Fort Lauderdale, FL 6 months w/ possible extensions* *Must Haves:* *Must have experience in Siebel (preferred Siebel 8.X version) CTI (computer telephony integration) experience with Avaya systems* HP Quality Center Strong SQL and RDBMS experience Hand on experience of Web Applications Solid understanding of Functional testing Knowledge in OBIEE tools (preferred) *Role:* The goal of the project that you’ll be working on is to optimize the Avaya PBX and Call Routing infrastructure to simplify call center operations. Currently, when a customer calls in, they receive several different prompts and the process is more complicated that it needs to be. They are seeking to simplify the process, make it more efficient, and improve the customer experience. The ideal candidate will have hands on testing experience for the test efforts focused on various business processes and CTI flows within Siebel and Avaya. The success of this role is dependent upon the candidate’s ability to understand and apply the Test process, and align that with the practical needs of the project. *Note:* CTI = any technology that allows interactions on a telephone and a computer to be integrated or coordinated. In this case, the Avaya phone system connects to the Siebel CRM system to pull up customer details when the customer calls in. *Thank you for your time and look forward to work with you.* _______________________________________________________________________________ Thanks Dennis Hall | Sr.Technical Recruiter Panzer Solutions LLC [email protected] Direct: 203-652-1444 Ext 123 -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oracle-projects?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
