Hi,

Hope all is well at your end...

My client is looking for a RightNow Developer in Libertyville, IL.


Title: RightNow Developer
Location: Libertyville, IL
Duration: 06 Months
Rate: $43/hr. on C2C (All Inclusive)


Mandatory Technical Skills:
4 to 7 years of relevant consulting
Extensive experience in writing BRD, Functional Specification documents, and
project management
Worked effectively and closely with several project managers to co-ordinate,
track and monitor project progress and status
Extensive experience in conducting Feasibility Studies, Gap Analysis and
Root Cause Analysis (RCA)
In-depth understanding of the capabilities and constraints of the Oracle 
RightNow CRM application
Experience in solution design, implementation and testing of the CRM 
applications, RighNow CRM
Experience in configuring Agent desktop and defining business rules
In-depth understanding of RightNow Customer Portal framework/MVC framework and 
experience in implementation of custom portal sites as per the business 
requirements
Understanding of PHP, HTML, JavaScript, XML, Web Services, RightNow Connect 
PHP, ROQL
Experience in integration between RightNow and various internal and external 
systems
Applied knowledge of CRM and the Sales, Service and Marketing functions
Experience in Workspace customization including development and management of 
workspace rules
Understanding of configuring Guided Assistance guides and using them in 
workspaces
Experience in creating Agent Scripts and script rules
Experience in designing and creating Desktop workflows using workspaces and 
scripts.

Desirable Technical Skills:
Migration / upgrade experience.

Mandatory Functional Skills:
CRM Functional Skills
Roles & Responsibilities:
BA resource with knowledge of Oracle RighNow capabilities to assist and guide 
business in the Oracle RightNow CRM requirement definition and implementation 
process
Work with business to extrapolate and refine requirements and provide 
leadership in the decision making process
Work with BA's to clearly articulate business requirements
Work with implementation team to ensure business requirements are satisfied


Looking forward to your response...


Thanks & Regards,

Nitin
IDC Technologies Inc.
Ph: 408-668-8594
Email: [email protected]
GTalk: nitintherecruiter
Yahoo: nitintherecruiter
LinkedIn: http://www.linkedin.com/profile/view?id=122218316&trk=tab_pro
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