Hello ,


My name is Vasanth from Agile Enterprise Solutions Inc. One of our Clients
is looking for Consultant with below mentioned skill set.

Please let us know if you would be interested in for the same or might
refer to any of your known friends who might be interested.



Below are the position details..

* *

*Job Title           : *Engineering Specialist- Call Center - Contact Center

*Location           : *Memphis TN

Duration            *:* 12 Months.



*Please forward resumes to
**[email protected]<[email protected]%20>
***



*Job Requirements:*



*Primary Skills  : Engineering Specialist- Call Center - Contact Center,
UCCE, CVP, CTI/CRM integration, Nuance, Exony, Calabrio** *

* *



*Job Description:*

·         UCCE, CVP, CTI/CRM integration, Nuance, Exony, Calabrio

·         Monitor contact center environment

·         Perform Tier 1 triage on the issues related to UCCE components,
Cisco Agent Desktop (CAD) issues, contact center application issues etc.

·         Escalate incidents to Tier 2 as appropriate

·         Report troubles to service provider for circuit and toll-free
related issues







Thanks & Regards,



*Vasanth Dolai***

Agile Enterprise Solutions, Inc || "Ensuring Client's Success"||

Ph: (630)-242-6423 Ext.No:202

Fax: (630)-206-2397

Email: [email protected] <[email protected]%20> ||
www.aesinc.us.com



*YIM: **Vasanthdolai *

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