*Immediate Hire : Tech Support Analyst (MN,12+ Months)* *Location* : *Columbia Heights, MN.Duration:* *12+Months.*
*Interview Mode: Telephonic Then Skype* *Job Description* *KEY SKILLS AND QUALIFICATIONS:* Excellent verbal communications skills *Windows 7 and office 2010* Outlook Mobile handheld Devices: iPhone, BlackBerry, Android *DESCRIPTION:* Resolve client tech issues, Determine effective resolution of issues by troubleshooting & analyzing computer system errors of moderate to difficult scope where analysis of situations or data require an in-depth eval; Provide remote tech support for hardware (printers, desktop, laptop, drivers, monitors, and PDAs) & software (internally developed apps, productivity, computer OS systems, internet apps, and various drivers); Interact with internal & external escalation resources to resolve complex tech issues; Recommend current supported software apps & hardware appropriate to best meet requirements; Acquire and maintain knowledge on newly purchased & existing supported desktop software, hardware,& systems; Assist with testing of new or upgraded PC software & hardware releases as requested. *Required:* Cert preferred in A+ Cert and/or any MS Certified Professional from the MCSE track; *1-3 years exp in a Support Center or Call Center environment;* *2-4 years exp in an IT Support env.;* *SKILLS:* Customer service, communication, problem-solving, analytical, troubleshooting, team work and good prioritization skills; Work logically under pressure, can work in a changing environment & deal successfully with stressful situations; *TECHNICAL REQUIREMENTS:* *Experience with Windows XP, Windows 7, Outlook, remote management tools, remote dial-in, active directory administration, virtual private network, office productivity tools (2007 and 2010), web-based applications, TCP/IP, Good sight, hearing, and speech.* Regards, *Bittu Chauhan* *IDC Technologies, Inc.* | 1851 McCarthy Boulevard, Suite 116, Milpitas, CA , USA, 95035 408-457-9381 Ext: 4051 | Fax: 408-608-6088 | Email: bi...@idctechnologies.com | Web: www.idctechnologies.com *Gtalk : bittu.sr.recruiter or bittu.ramy , Yahoo ID : bittu_ramy* If I am not available, you can reach Rajat Nanda at 408-868-5132 or at rajat.na...@idctechnologies.com . "Under Bill s. 1618 Title III passed by the 105th U.S. Congress this mail can not be considered spam as long as we include a way to be removed from our mailing list. Simply send us an e-mail with REMOVE in the subject and we will gladly REMOVE you from our mailing list." -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracle-projects+unsubscr...@googlegroups.com. To post to this group, send email to oracle-projects@googlegroups.com. Visit this group at http://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/groups/opt_out.
