A new Job, ID: 128865 <http://www.ejobsville.com/display-job/128865> was added at eJobsVille.com - For the Best Tech Jobs in Town<http://www.ejobsville.com>
Title: Help Desk Support II posted on 2014-03-14 08:25:03 Job Description:Title: Help Desk Support II Duration: 6 months Location: Salem, Oregon 97301 Job Desc: Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and at least 3years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of Contractor staff. A wide degree of creativity and latitude is expected. ODOT Specific Description Technician's Duties *Provide workstation installation, troubleshooting, diagnosis, and repair for multiple systems and models, including operating systems, configurations, and software applications. *Build and configure ODOT PCs for Ethernet connectivity, following agency standards and procedures. *Provide status reports as directed describing work-related activities and accomplishments. *Maintain workstations in accordance with IS standards. *Ensure workstations and their applications are in operational condition. *Troubleshoot workstation hardware and operating system problems. *Assist the Computer Support Desk (CSD) in tracking computer problems by using ODOT Problem Management (OPM) software or by communication with CSD. *Assist IS in inputting accurate inventory information.*Desc* *Competency**Years of Exp *Active Directory Backup and recovery ?? Communication skills û verbal and written ?? Learning ability ??MicrosoftOffice ??PC Hardware Troubleshooting ??Printer Troubleshooting ?? TCP/IP ?? Team work ??Windows 9x/2000/XP/NT/Vista/7 ?? Job Requirements: *Desc**Competency**Years of Exp * Active Directory Backup and recovery ??Communication skills û verbal and written ??Learning ability ?? MicrosoftOffice ?? PC Hardware Troubleshooting ??Printer Troubleshooting ??TCP/IP ??Team work ??Windows 9x/2000/XP/NT/Vista/7 ?? *Click here to view full job description and apply <http://www.ejobsville.com/display-job/128865> (Registration not mandatory to apply for this job)* ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/d/optout.
