A new Job, ID: 185802 <http://www.ejobsville.com/display-job/185802> was added at eJobsVille.com - For the Best Tech Jobs in Town <http://www.ejobsville.com/>
Title: Service Now admin’s posted on 2014-06-09 12:54:35 Job Description:· Having an overall experience of 5-8 years in the IT industry out of which at least 3 Years are in the area of IT Service Management consulting and ITIL process and tool Implementation. *Responsibilities:* * ITSM PM JD:* · Extensive knowledge in globally recognized ITSM tools like, Service Now, BMC Remedy, HP Service Manager · Independently managed full ITIL lifecycle process and tool implementation projects. · Handling projects for As-Is assessment, gap analysis and identifying the improvement opportunities for the ITIL processes. · Identify and liaise with the Project Stakeholders on an ongoing basis. · Define Project Scope, goals and deliverables that support business goals in collaboration with various stakeholders. · Liaise and coordinate with Service-Now Implementation partner to meet project objectives. · Help in developing an effective project, communication, training and risk plan and implementation of the same. · Track Project milestones and deliverables. · Develop and deliver progress reports to all important stakeholders. · Proactively manage changes in the project scope, identify potential risk and communicate the same to the stakeholders. · Coach and mentor project teams and other support teams. *BA JD: * · Requirement gathering for various process and tool requirements. · Conduct and lead workshops, exploratory sessions around requirements gathering towards Tool migration for existing processes. · ITSM Process definition and deployment support including creation of process documentation. · ITSM Tool assessment, recommendation and integration with processes for customers as well as internal tools. · Conducting internal reviews and process assessment for compliance checks. · Creating training materials, conducting sessions around ITIL for set of internal users & using innovative techniques for education & awareness. *Click here to view full job description and apply <http://www.ejobsville.com/display-job/185802> (Registration not mandatory to apply for this job)* ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/d/optout.
