A new Job, ID: 195353 <http://www.ejobsville.com/display-job/195353> was added at eJobsVille.com - For the Best Tech Jobs in Town <http://www.ejobsville.com>
Title: Help desk / Desktop Support SPECIALIST posted on 2014-06-24 17:43:37 Job Description:Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments. Provide notification to customers and the service teams for Severity 1 events. Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution. Central point of contact for technical support teams including status updates for on-going incidents/events. Must have aptitude and attitude to learn / work on new technologies. Create, update and document system processes and tasks as required. Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades. Alert monitoring tool experience required. HP Open View Operations –OVO preferred, but Nagios, Net Cool, BMC Patrol, NNM, Site Scope will be considered. ITSM tool experience. HP SM7, HP Service Desk preferred. Others accepted (USD, Remedy, Peregrine, etc) Knowledge of Batch Job Job Requirements: nfrastructure Management Services (IMS)-Others *Click here to view full job description and apply <http://www.ejobsville.com/display-job/195353> (Registration not mandatory to apply for this job)* ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/d/optout.
