*Desktop Support Consultant* *San Antonio, TX*
*Full Time* *Phone* *Required Skills * · MCITP/MCP/MCSE certifications preferred · Handle desktop/laptop calls and basic network printer trouble shooting · Hands on experience on remote management tool · Hands on level 2 experience in Operating Systems (Win XP/ Win7), MS outlook troubleshooting is mandatory, antivirus. · Sound knowledge in MS office 2010 & outlook troubleshooting. · Excellent knowledge on Microsoft product support [Like Windows XP & 7, MS office suites] · Knowledge in Networking and applications support (WI-FI, VPN) · Should be able to troubleshoot problems independently, provide resolutions and prepare SOP’s · Knowledge of Blackberry troubleshooting, Knowledge of Symantec Antivirus & troubleshooting. Knowledge of Video conferencing. · Knowledge on technologies like Windows 2008 server, Exchange 2010, VMware, AD,DNS,DHCP, Antivirus server etc. · Basic troubleshooting of router, LAN / WAN configuration, port testing, & link testing for network connectivity. · Installing and configuring computer hardware, software, systems, networks, printers, scanners and more · talking to clients and computer users to determine the nature of problems · investigating, diagnosing and solving computer software and hardware faults · Setting up and configuring new laptops and desktops · Install authorized software to laptops and desktops · Ensuring security and upgrades are applied and kept up to date on desktops and laptops · Antivirus installation to all desktops and laptops · Fault-finding to laptops and desktops · Support the following technologies: Microsoft Office 2007 products Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NICs, basic LAN/WAN connectivity and others as assigned. · Smart, Energetic, Good written and oral communication skills · Willing to work in 24x7 environment · Should have good understanding about the ITIL framework. *Chetan Singh* *[email protected]* <[email protected]> *804-859-7510* -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/d/optout.
