Hi
Position below ……… Send me profiles : [email protected] *Role : Help desk Technician** with Remedy’s ITSM ticketing * *Location: Austin, TX* *Duration:4 -6 Months* I need a developer (ideally who has worked *with Remedy’s ITSM ticketing system* or has worked with other ticketing systems). *He/she will be modifying the Service Request module of the tool.* Activities will include updating cues so that the agencies can enter new requests; creating cues and adding fields. Most of the work will be service catalog work. He/she will have a service catalog SME onsite, who this consultant would have access to. In addition to the development role, he/she will also be responsible for development and delivery of the training materials, *so some experience with LMS tools would help as well.* process documentation - any experience you can share with process maps or visio docs high level. Current state to future state. · writing process documentation - any experience you can share writing processes in the form of documents, work instructions manuals, step by step etc. · Training - experience writing training documents and training individuals. · Customer experience – working with customers in this case is critical. How you work with them and conduct business with them is very important. · Gathering requirements – working with customers to pull the right information from them again is critical. · Remedy experience – and how you can relate it to the above topics. *Thanks & Regards* *ARJUN * 14175 Sullyfield Circle, Suite # 400,Chantilly, VA 20151, U.S.A Email: *[email protected] <[email protected]>* , Phone: *703-880-4177* Skype: *arjunk_usm* ISO 9001 ,ISO 20000, CMMI Level 3 Certified Company Ranked No.7 in the Washington DC area-*Washington Business Journal, 2013;* Smart CEO Award Winner By SMART CEO Magazine, Baltimore, U.S.A; *Inc5000* *Recognized Fastest growing private company in U.S.A. **www.usmsystems.com* <http://www.usmsystems.com/>*, * -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/d/optout.
