A new Job, ID: 239109 <http://www.ejobsville.com/display-job/239109> was added at eJobsVille.com - For the Best Tech Jobs in Town <http://www.ejobsville.com/>
Title: Senior IT Analyst / Systems Administrator posted on 2014-09-08 19:40:38 Job Description:*Job Title: **Senior IT Analyst / Systems Administrator * *Location: **Richmond, VA.* *Duration: Full Time* *Start date: **ASAP* *Job Description:* *Key Responsibilities/Accountabilities:* - Required understanding and working experience with PMG Service Catalogue and CA Service Desk Manager or any related ticketing / catalog products. - Own the development requirements and should be able to build forms, workflows and customizations or adaptations on the products. - Performs complete analysis of requests, documents business specifications, and develops work estimates and timeline. - Accountable for evaluating and reporting on submitted change requests and their impact on the overall project/business/application. - Coordinates business area resources for validation and participates in testing verification. - May attend or facilitate work request meetings between IT and the business area to ensure priorities are managed effectively. - Day-to-day activity to monitor the queue and ensure troubleshooting steps are performed as needed. - Production support responsibilities may require overtime which may include weekend or off hours. - Ongoing updates and maintenance of the end user services Infrastructure tools. *Desired/Preferred Qualifications* - BS/MS Degree or equivalent experience. - ITIL Certified (preferred) - 5+ years’ experience in Information Technology as an application / systems administrator or developer. - Working knowledge on CA Service Desk Manager, PMG Workflow or related ITSM products (MUST). - Ability to design web forms using PMG Catalog and backend Workflow process to tie then to CA Service Desk ticketing system or any related experience (MUST) - Working experience with SQL or any database related products. (MUST) - Ability to analyze complex situations, learns quickly, and synthesizes corresponding solutions, options and action plans. (MUST) - Experience with Helpdesk ticketing system and Service Catalog Suite or similar products. (Preferred) - Understanding on Web Forms, HTML, XML or related language experience. - Solid working knowledge of systems design process (SDLC), methodology, business process flow. - Demonstrates strong analytical abilities and a well-rounded perspective of the client systems and the corporate environment. - Demonstrated professional oral and written communications skills, including the ability to prepare technical documents that present information clearly, concisely, and in an easily understood format. - Report generation using Xtraction. (Reporting Tool) *Click here to view full job description and apply <http://www.ejobsville.com/display-job/239109> (Registration not mandatory to apply for this job)* ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/d/optout.
